Practice Test Information Technology Infrastructure Library - Create, Deliver and Support
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The ITIL 4 Create, Deliver and Support practice test trains you in advanced-level concepts essential for managing and optimizing IT-enabled services throughout their lifecycle.
Why should I use the ITIL 4 Create, Deliver and Support Practice Test to prepare for the official exam?
The ITIL 4 Create, Deliver and Support (CDS) Practice Test from MeasureUp is designed to help you master the core service management activities that drive value in modern IT operations. This practice test covers all critical areas of the CDS module, including service design and transition, service delivery and support, and the integration of value streams and practices. It also emphasizes the importance of collaboration, automation, and continual improvement in delivering high-quality IT services. By working through this practicet test, you'll build the confidence and knowledge needed to succeed in the official exam and apply these practices effectively in your organization.
The ITIL 4 CDS practice test includes two different modes: certification and practice mode. Certification mode allows you to assess your knowledge and discover your weak areas, with practice mode allowing you to focus on the areas that need development.
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Release Date: 05/2025
Job Role: IT Manager
Language: English
The ITIL 4 - Create, Deliver and Support practice test contains 100 questions and covers the following objectives:
Understand how to plan and build a service value stream to create, deliver and support services - 38 questions
Understand the concepts and challenges relating to the following across the service value system
- Organizational structure
- Integrated/collaborative teams
- Team capabilities, roles and competencies
- Team culture and differences
- Working to a customer-orientated mindset
- Employee satisfaction management
- The value of positive communications
Understand how to use a ‘shift-left’ approach
Know how to plan and manage resources in the service value system
- Team collaboration and integration
- Workforce planning
- Results-based measuring and reporting
- The culture of continual improvement
Understand the use and value of information and technology across the service value system
- Integrated service management toolsets
- Integration and data sharing
- Reporting and advanced analytics
- Collaboration and workflow
- Robotic process automation (RPA)
- Artificial intelligence and machine learning
- Continuous integration and delivery/deployment (CI/CD)
- Information models
Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams - 40 questions
Know how to use a value stream to design, develop and transition new services
Know how the following ITIL practices contribute to a value stream for a new service
- Service design
- Software development and management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
Know how to use a value stream to provide user support
Know how the following ITIL practices contribute to a value stream for user support
- Service desk
- Incident management
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
Know how to create, deliver and support services - 22 questions
Know how to co-ordinate, prioritize and structure work and activities to create, deliver and support services
- Managing work as tickets
- Prioritizing work
Understand the use and value of the following across the service value system
- Buy vs build considerations
- Sourcing options
- Service integration and management
System Requirements
A practice test is an informal exam that simulates the actual test and aims to prepare you better for what to expect on the real exam. A MeasureUp practice test contains around 150 questions covering the exam objective domains. In a MeasureUp practice test there are two specific test-taking modes to prepare students for their certification: Certification Mode and Practice Mode.
- The Practice Mode allows users to highly customize their testing environment. They may select how many questions they want to include in their assessment, the maximum time to finish the test, the possibility to randomize the question order, and select how and which questions will be shown in the test.
- The Certification Mode simulates the actual testing environment users will encounter when taking a certification exam. They are timed and do not allow users to request the answers and explanations to questions until after the test.
How does it work?
Take a look at our video to see exactly how MeasureUp’s practice tests work.
Why should you trust MeasureUp over free Learning material?
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Will studying with a MeasureUp practice test improve my chances of passing at the first attempt?
Yes. MeasureUp's practice tests have been specifically designed to help you both save time and pass at the first attempt. The test is fully customizable, allowing you to discover and focus on your weak areas. This makes the learning process quicker and smoother. Also, as the style, objectives, question type, and difficulty are the same as those found on the official exam, you can be confident that when you pass the practice test three times in Certification Mode, you are exam-ready.
What can I expect to earn if I pass the ITIL 4 CDS exam?
Passing the ITIL 4 Create, Deliver and Support exam can significantly boost your earning potential. On average, a Service Delivery Manager in the United States earns around from $96,000 to $110,000 per year.
Source: indeed.com
Continue growing with MeasureUp’s learning material. Obtaining an ITIL certification opens many paths:
Foundational:
Information technology infrastructure library - Foundation
Specialty:
Information technology infrastructure library - Create, Deliver and Support.html
ITIL 4 Create, Deliver and Support PRACTICE TEST
Why should you use our ITIL 4 Create, Deliver and Support practice test?
The MeasureUp ITIL 4 CDS practice test is designed to mirror the real certification exam as closely as possible. It gives you the best chance to pass the official exam on your first attempt. With our Test Pass Guarantee, you can study confidently—if you don’t pass, you get your money back. Top IT service management experts have developed this practice test to ensure you’re fully prepared.
Why should you trust the ITIL 4 Create, Deliver and Support Practice Test from MeasureUp over free resources?
The MeasureUp ITIL 4 CDS practice exam offers several advantages over free materials:
- A larger pool of questions for more comprehensive learning.
- In-depth explanations for both correct and incorrect answers, with references.
- Fourteen different question types that replicate the real exam experience.
- Customizable test settings with Certification and Practice Modes.
- Test Pass Guarantee.
- Created and reviewed by certified ITIL professionals.
How to use the ITIL 4 CDS Practice Test?
You can use the ITIL 4 Create, Deliver and Support practice test in two modes: Certification Mode and Practice Mode. Start with Certification Mode to evaluate your current knowledge and identify weak areas. Then switch to Practice Mode to focus on improving those areas. Once you consistently score 90% or higher in Certification Mode on two consecutive attempts, you’ll know you’re ready for the real exam.
What is ITIL 4 Create, Deliver and Support?
ITIL 4 CDS is a module in the ITIL 4 Managing Professional stream. It focuses on how to effectively create, deliver, and support IT-enabled services. The module emphasizes collaboration, performance, and value stream optimization, integrating modern practices like Agile, DevOps, and Lean.
Will the questions be the same as the actual exam?
While the practice questions are designed to reflect the style, difficulty, and content of the official exam, they are not identical due to copyright restrictions. However, they cover the same knowledge areas, ensuring you’re well-prepared for any variation in the real exam.
Do ITIL 4 Create, Deliver and Support certifications expire?
Yes. Like all ITIL 4 certifications, the CDS certification is valid for three years. You can renew it by earning CPD points or by retaking the exam. This helps ensure your knowledge remains up to date with evolving industry standards.
How much is the ITIL 4 Create, Deliver and Support exam?
The cost of the ITIL 4 CDS exam varies depending on the training provider and location. On average, prices range from $300 to $600.
Can I purchase an ITIL 4 CDS exam voucher from MeasureUp?
No, MeasureUp does not sell exam vouchers.
How can I prepare for the ITIL 4 CDS certification exam?
- Review the official ITIL 4 CDS syllabus and study materials.
- Enroll in an accredited training course.
- Use the MeasureUp practice test to simulate the exam experience.
- Study the explanations and references provided for each question.
- Focus on weak areas using Practice Mode.
- Once you pass Certification Mode twice with a 90% score, you’re exam ready!
How can I pass the ITIL 4 CDS exam?
Using the MeasureUp ITIL 4 CDS Practice Test is one of the most effective ways to prepare. It offers a realistic exam environment, detailed feedback, and performance tracking. Regular practice helps you build confidence, reduce exam anxiety, and significantly improve your chances of passing.
How many questions are there in the ITIL 4 CDS exam?
The ITIL 4 CDS exam consists of 40 multiple-choice questions. You must score 70% or higher (28 correct answers) to pass. The MeasureUp practice test includes over 100 questions to help you prepare thoroughly.
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