Practice Test Information Technology Infrastructure Library

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The Information Technology Infrastructure Library practice test trains you in foundational-level concepts about Information Technology (IT) Service Management.

Why should I use the Information Technology Infrastructure Library Practice Test to prepare for the official exam?

The Information Technology Infrastructure Library (ITIL) 4 Foundation Practice Test from MeasureUp thoroughly prepares you for the official exam by covering all essential topics, including the key concepts of IT and digital service delivery, the guiding principles of ITIL 4, and the four dimensions of service management. It also explores the ITIL service value system and the service value chain, ensuring you understand how modern IT and digital service organizations operate. By practicing with this test, you’ll gain a comprehensive understanding of the ITIL 4 framework, which is crucial for passing the exam and applying these principles in real-world scenarios.

The Information Technology Infrastructure Library 4 practice test includes two different modes: certification and practice mode. Certification mode allows you to assess your knowledge and discover your weak areas, with practice mode allowing you to focus on the areas that need development. 

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Questions: 106
Release Date: 09/2024
Job Role: IT Manager
Language: English

The ITIL 4 Foundation practice test contains 106 questions and covers the following objectives:

Understand the key concepts of service management - 14 questions

Recall the definition of: 

  1. Service
  2. Utility
  3. Warranty
  4. Customer
  5. User
  6. Service management
  7. Sponsor

 

Describe the key concepts of creating value with services

  1. Cost
  2. Value
  3. Organization
  4. Outcome
  5. Output
  6. Risk
  7. Utility
  8. Warranty

 

Describe the key concepts of service relationships

  1. Service offering
  2. Service relationship management
  3. Service provision
  4. Service consumption

 

Understand how the ITIL guiding principles can help an organization adopt and adapt service management - 14 questions

Describe the nature, use and interaction of the guiding  principles

 

Explain the use of the guiding principles

  1. Focus on value
  2. Start where you are
  3. Progress iteratively with feedback
  4. Collaborate and promote visibility
  5. Think and work holistically
  6. Keep it simple and practical
  7. Optimize and automate

 

Understand the four dimensions of service management - 6 questions

Describe the four dimensions of service management

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

 

Understand the purpose and components of the ITIL service value system - 3 questions

Describe the ITIL service value system

 

Understand the activities of the service value chain, and how they interconnect - 11 questions

Describe the interconnected nature of the service value chain and how this supports value streams

 

Describe the purpose of each value chain activity

  1. Plan
  2. Improve
  3. Engage
  4. Design & transition
  5. Obtain/build
  6. Deliver & support

 

Know the purpose and key terms of 15 ITIL practices - 30 questions

Recall the purpose of the following ITIL practices

  1. Information security management
  2. Relationship management
  3. Supplier management
  4. IT asset management
  5. Monitoring and event management
  6. Release management
  7. Service configuration management
  8. Deployment management
  9. Continual improvement
  10. Change enablement
  11. Incident management
  12. Problem management
  13. Service request management
  14. Service desk
  15. Service level management

 

Recall definitions of the following ITIL terms

  1. IT asset
  2. Event
  3. Configuration item
  4. Change
  5. Incident
  6. Problem
  7. Known error

 

Understand 7 ITIL practices - 28 questions

Explain the following ITIL practices in detail, excluding how they fit within the service value chain

  1. Continual improvement including the continual improvement model
  2. Change enablement
  3. Incident management
  4. Problem management
  5. Service request management
  6. Service desk
  7. Service level management

 

 

System Requirements

A practice test is an informal exam that simulates the actual test and aims to prepare you better for what to expect on the real exam. A MeasureUp practice test contains around 150 questions covering the exam objective domains. In a MeasureUp practice test there are two specific test-taking modes to prepare students for their certification: Certification Mode and Practice Mode.

  • The Practice Mode allows users to highly customize their testing environment. They may select how many questions they want to include in their assessment, the maximum time to finish the test, the possibility to randomize the question order, and select how and which questions will be shown in the test.
  • The Certification Mode simulates the actual testing environment users will encounter when taking a certification exam. They are timed and do not allow users to request the answers and explanations to questions until after the test.

 

How does it work?

Take a look at our video to see exactly how MeasureUp’s practice tests work.

 

 

Why should you trust MeasureUp over free Learning material?

MeasureUp Free learning material
  • A greater number of questions, so more opportunities to learn.
  • A small proportion of questions to introduce the exam.
  • Detailed explanations with online references of correct and incorrect answers.
  • Brief or no explanations of both correct and incorrect answer options.
  • A total of fourteen different question types.
  • Limited types of questions out of all the ones you'll find on the exam.
  • Customize the test based on your needs. Certification & Practice Mode.
  • Just one type of assessment, without customization options and without a time countdown.

 

Will studying with a MeasureUp practice test improve my chances of passing at the first attempt?

Yes. MeasureUp's practice tests have been specifically designed to help you both save time and pass at the first attempt. The test is fully customizable, allowing you to discover and focus on your weak areas. This makes the learning process quicker and smoother. Also, as the style, objectives, question type, and difficulty are the same as those found on the official exam, you can be confident that when you pass the practice test three times in Certification Mode, you are exam-ready.

 

What can I expect to earn if I pass the ITIL 4 Foundation exam?

Passing the ITIL 4 Foundation exam can significantly boost your earning potential. On average, ITIL 4 Foundation-certified professionals in the United States earn around $92,090 to $98,000 per year.

Source: ZipRecruiter 

Continue growing with MeasureUp’s learning material. Obtaining an ITIL certification opens many paths:

greenArrowFoundational:

practicetest Information technology infrastructure library - Foundation

 

OrangeArrowSpecialty:

practicetest Information technology infrastructure library - Create, Deliver and Support

 

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ITIL 4 Foundation PRACTICE TEST 

Why should you use our ITIL 4 Foundation practice test? 

The MeasureUp ITIL 4 Foundation practice test is the most realistic simulation of the actual certification exam on the market, giving you the perfect opportunity to pass the official ITIL 4 Foundation exam on the first go. With our Test Pass Guarantee, you can be sure of success as we offer all of your money back if you do not pass. The AZ-900 practice test has been created by leading experts in the field of IT Service Management.

Why should you trust ITIL 4 Foundation Practice Test from MeasureUp over free learning material? 

The MeasureUp ITIL 4 Foundation practice exam has many benefits over free learning material, including: 

  • A higher number of questions, so more opportunities to learn. 
  • Detailed explanations with online references of correct and incorrect answers. 
  • A total of fourteen different question types, replicating the look and feel of the real exam. 
  • Customizable based on your needs. Certification & Practice Modes. 
  • Test Pass Guarantee. 
  • Written, reviewed, and edited by experts. 

 

How to use the ITIL 4 Foundation Practice Test? 

You can use the ITIL 4 Foundation practice test in two different modes: certification and practice mode. The first gives you the possibility to assess your knowledge and discover your weak areas, and the second allows you to focus on these areas, ensuring you spend your time wisely. We first recommend you take the ITIL 4 Foundation practice exam in certification mode. By studying the generated report on completing the test, you will get a helpful overview of which areas require further attention. You should then take the test in practice mode in order to develop those areas. Once you are confident you have improved your knowledge in these areas, you can re-take the test in certification mode and, on passing two consecutive times with a score of 90%, you know you are exam ready! 

 

What is ITIL 4? 

ITIL 4 is the latest version of the ITIL framework, released in 2019. It provides best practices for IT service management, focusing on aligning IT services with business needs. ITIL 4 introduces a flexible, value-oriented approach, integrating modern methodologies like Agile, DevOps, and Lean to support digital transformation and improve service delivery.

 

ITIL 4 Foundation CERTIFICATION EXAM 

Will the questions be the same as the actual exam? 

Although the questions will emulate those of the official exam in terms of style, content, level of difficulty, for reasons of copyright they will not be exactly the same. This will allow you to fully understand the content you are studying so that, no matter how the questions are focused, you can be confident you are covering the same material and that you will have no problem in passing the exam.

 

Do ITIL certifications expire? 

Yes, ITIL 4 certifications do expire. Specifically, ITIL 4 Foundation and higher-level certifications require renewal every three years. To renew your certification, you need to accumulate a set number of Continuous Professional Development (CPD) points annually or retake the relevant ITIL exam. This ensures that your knowledge stays current with the latest industry standards and practices. 

 

How much is the ITIL Foundation exam? 

The ITIL Foundation exam cost varies depending on the provider and location. Generally, the exam fee ranges from $150 to $500. If you book directly through PeopleCert, it can cost around $680. 

 

Can I purchase an ITIL 4 exam voucher from MeasureUp? 

No, MeasureUp does not offer any exam vouchers for the certification exam.  

 

How can I prepare for the ITIL 4 Foundation certification exam? 

  • Review the ITIL 4 Foundation exam domains carefully. 
  • Create your study plan for your preparation. 
  • Enroll for the MeasureUp practice tests. Our practice tests emulate the actual exam in terms of style, format, skill sets, question structure, and level of difficulty, and can be taken in two different formats: practice mode and certification mode. 
  • Practice, practice, practice! After looking at all the questions available in the test, checking the correct answers, reviewing the explanations regarding all the different answer options, and consulting the carefully chosen references, it is now time to use the test’s Certification Mode. This is the closest experience you’ll get to the real exam. And when you pass the Certification Mode twice consecutively with a score of 90% or more, you know you are… Exam ready! 

 

How can I pass the ITIL 4 Foundation exam? 

To answer the question of how to pass ITIL 4 Foundation exam, using the ITIL 4 Foundation Practice Test from MeasureUp is highly effective. The ITIL 4 practice exam provides a realistic exam experience, covering all key topics and concepts, and offers detailed feedback and performance analytics to help you identify areas for improvement. Regular practice with the ITIL exam practice test from MeasureUp boosts your confidence and reduces exam anxiety, significantly increasing your chances of success on exam day.

 

How many questions in the ITIL 4 Foundation exam? 

The ITIL 4 Foundation exam consists of 40 multiple-choice questions. You need to score at least 65% to pass, which means correctly answering 26 out of the 40 questions. To help you prepare, the ITIL 4 Foundation practice exam from MeasureUp contains 106 questions for you to practice.