Assessment Information Technology Infrastructure Library
The ITIL 4 Foundation assessment is designed to test your knowledge on the topics included in the ITIL 4 Foundation exam.
This assessment is aimed at candidates who are beginning to work with IT service management or those who are new to ITIL, and want to validate their skills.
Candidates should have foundational knowledge of IT service management concepts and how they are applied within the ITIL framework.
They should be familiar with the general principles of service management, including concepts of service value system, service value chain, and the four dimensions of service management.
This assessment contains 30 questions from the MeasureUp associated practice test. It does not include explanations or references as this is an assessment-only product.
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Release Date: 09/2024
Job Role: IT Manager
Language: English
This test covers the following objectives:
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of 15 ITIL practices
- Understand 7 ITIL practices
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