ServiceNow Official Practice Test CIS-CSM: Certified Implementation Specialist - Customer Service Management
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The CIS-CSM practice test trains you in implementing, configuring, and managing ServiceNow Customer Service Management solutions.
Why should I use the CIS-CSM Official Practice Test to prepare for the official exam?
The CIS-CSM certification is an ideal fit for ServiceNow professionals who want to validate their Customer Service Management implementation skills. Passing the CIS-CSM exam demonstrates your knowledge of configuring and deploying CSM capabilities, including case management, workflows, service portals, integrations, automation, and reporting. The ServiceNow CIS-CSM exam blueprint provides the foundation for this exam, although it is not an official prerequisite. After earning this certification, you may choose to advance your career further by pursuing additional ServiceNow Certified Implementation Specialist or Master-level certifications.
The CIS-CSM practice test includes two modes: Certification Mode and Practice Mode. Certification Mode helps you assess your readiness and identify knowledge gaps, while Practice Mode allows you to focus on strengthening specific areas that need improvement.
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Release Date: 02/2026
Job Role: CSM Implementation Specialist
Language: English
The CIS-CSM practice test contains 120 questions and covers the following objectives:
CSM Foundational Data Model – 31 questions
- Business models
- Product models
- Install base management
- Contracts and entitlements
CSM Configuration – 47 questions
- CSM in ServiceNow
- Routing and assignment
- Case types
- Channels
Case Management – 20 questions
- Case state flows
- Major issue management
- Case digests and service definitions
- CSM workspace
- Case actions, tasks, and escalations
CSM Workspace, Portals, Service Catalog, Analytics, and Reporting – 10 questions
- Portals and Service Catalog
- Special handling notes, SLAs, and targeted communications
- Platform analytics and reporting
CSM Best Practices and Knowledge Management – 12 questions
- ServiceNow architecture
- Customer Service end-to-end processes
- Defining project scope
- Knowledge functionality overview
- Article Quality Index (AQI)
- Knowledge blocks and search
- Bulk translations
System Requirements
A practice test simulates the actual test and aims to provide you with optimal preparation for what to expect on the real exam. A MeasureUp practice test includes around 150 questions covering the exam objective domains. There are two possible test-taking modes to prepare students for their certification: Certification Mode and Practice Mode.
- Practice Mode allows users to highly customize their testing environment. They may select how many questions to include, the maximum time to finish, randomize question order, and choose how and which questions are shown.
- Certification Mode simulates the actual testing environment. It is timed and does not permit users to view answers or explanations until after the test.
How does it work?
Check out our video to see exactly how MeasureUp’s practice tests work.
Why should you trust MeasureUp over free learning material?
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Will studying with a MeasureUp practice test improve my chances of passing at the first attempt?
Yes. MeasureUp's practice tests are designed to help you save time and pass on your first attempt. The test is fully customizable, allowing you to focus on your weak areas. Since the style, objectives, question types, and difficulty match the official exam, passing the practice test twice consecutively in Certification Mode means you're exam ready.
What can I expect to earn if I pass the ServiceNow CIS-CSM exam?
On passing the ServiceNow CIS-CSM exam and obtaining a job as a CSM implementation specialist, you can expect to earn a salary in the United States of approximately 98,000$.
Source: Glassdoor.com
ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) OFFICIAL PRACTICE TEST
Why should you trust the CIS-CSM Practice Test from MeasureUp over free learning material?
The MeasureUp CIS-CSM practice test has many advantages over learning material provided for free, including:
- More questions equal more opportunities to learn.
- Detailed explanations with online references for both correct and incorrect answers.
- A total of fourteen different question types, replicating the look and feel of the actual exam.
- Customization based on your needs, with Certification and Practice Modes.
- Test Pass Guarantee.
- Created by experts.
CIS-CSM CERTIFICATION EXAM
Will the questions be the same as the actual exam?
While the questions are designed to closely reflect the style, scope, and difficulty of the official ServiceNow CIS-CSM exam, they will not be identical to the real exam questions for copyright reasons. Instead, they focus on testing the same knowledge areas and skills so you gain a deep understanding of the material and are fully prepared regardless of how the exam questions are phrased.
How many questions are there in the CIS-CSM exam?
ServiceNow Certified Implementation Specialist (CIS-CSM) exams typically contain around 60 multiple-choice questions, which must be completed within the allotted exam time.
Does the CIS-CSM certification expire?
Yes. ServiceNow certifications are version-specific. To keep your ServiceNow CIS-CSM certification current, you must successfully complete the required delta exam(s) when new versions of the ServiceNow platform are released.
How difficult is the CIS-CSM exam?
The CIS-CSM exam is a Specialist-level certification. It is more advanced than a Fundamentals exam and is intended for professionals with hands-on experience implementing and configuring ServiceNow Customer Service Management solutions, but it is not as complex as a Master-level certification.
How can I pass the CIS-CSM exam?
- Review the CIS-CSM exam blueprint and objective domains provided by ServiceNow.
- Create a structured study plan covering Customer Service Management processes, configuration, and integrations.
- Use MeasureUp CIS-CSM practice tests to simulate the real exam experience.
- Practice consistently. After reviewing all questions, studying explanations for correct and incorrect answers, and consulting the referenced documentation, switch to Certification Mode. When you pass it twice consecutively with a score of 90% or higher, you can be confident you are exam-ready.
Is the CIS-CSM certification worth it?
The CIS-CSM certification validates your ability to implement and manage ServiceNow Customer Service Management solutions. It demonstrates to employers that you have the practical skills and platform expertise needed to design efficient customer service workflows and deliver measurable business value.
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Assessment CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management
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