Microsoft Practice Test MS-721: Collaboration Communications Systems Engineer

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The MS-721 practice test trains you in deploying and maintaining Microsoft Teams collaboration communications systems.

Why should I take the MS-721 exam?

The MS-721 exam offers you the chance to demonstrate your skills in planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub. Candidates will have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. Passing the MS-721 exam will earn you the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification.

The MS-721 practice test includes two different modes: certification and practice mode. Certification mode allows you to assess your knowledge and discover your weak areas, with practice mode allowing you to focus on the areas that need development.

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What is a Practice Test

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Questions: 142
Release Date: 07/2023
Job Role: System Engineer, IT Administrator
Language: English

The MS-721 practice test contains 142 questions and covers the following objectives:

Plan and design collaboration communications systems – 47 questions

Plan and design Teams meetings

Plan and design Teams meeting policies and settings
Plan for PSTN audio conferencing
Plan for Teams live events
Compare capabilities and features of Teams Core and Teams Premium
Recommend meeting types based on business requirements (virtual appointments, webinars, live events, and Teams meetings)
Design Teams policy packages (includes meeting policies, calling policies, and live events policies)
Recommend methods for assigning policies

Plan and design Teams Phone and PSTN connectivity

Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts
Identify PSTN connectivity requirements
Plan for Teams Phone Mobile
Plan for Operator Connect
Plan for Communication Credits
Plan usage scenarios for service and user phone numbers
Choose between porting and acquiring phone numbers
Plan a solution to acquire or port phone numbers
Recommend Teams Phone devices
Plan for and recommend analog devices, SIP handsets, and SIP devices
Recommend when to use Survivable Branch Appliances (SBAs)
Plan and design Direct Routing call flows
Recommend a Session Border Controller (SBC) solution based on PSTN connectivity
Identify an appropriate compliance recording solution
Identify an appropriate certified contact center solution
Plan for SBC and SBA updates

Plan and design Teams-certified device solutions

Recommend a room configuration based on the meeting space
Recommend a room configuration based on customer and business requirements
Compare capabilities and features of Teams Rooms Basic and Teams Rooms Pro
Recommend a Teams Rooms device platform (Android vs. Windows vs. Surface Hub)
Recommend Teams-certified devices
Recommend Teams Rooms certified components
Recommend when to use coordinated meetings
Recommend when to use Cloud Video Interop (CVI) or Direct Guest Join
Identify the requirements for a Microsoft Exchange Online resource account
Identify the enrollment requirements for Microsoft Intune
Plan for advanced features on shared devices

Prepare the network for the deployment of Teams

Perform a network analysis by using the Microsoft Teams Network Assessment Tool
Determine network readiness for Teams
Determine eCDN requirements for Teams live events
Specify the network configuration for certified devices
Determine network requirements by using the Network planner for Teams
Specify the optimal network architecture for Teams
Specify Teams Quality of Service (QoS) requirements and policies
Validate local internet breakout strategy for client media optimization
Validate VPN split tunneling
Validate DNS resolves to the nearest point of entry in Microsoft 365
Configure Teams for QoS
Configure Media Bit Rate (MBR)
Create and assign a network roaming policy
Configure the network topology
Configure tenant data upload for the Microsoft Call Quality Dashboard
Configure Microsoft Power BI reports for the Microsoft Call Quality Dashboard
Configure reporting labels for Call Analytics

Troubleshoot call failures and session quality

Troubleshoot a missing dial pad
Troubleshoot calling issues by using self-help diagnostics in the Microsoft 365 admin center
Troubleshoot Azure AD sign-in issues for Teams phones
Interpret Teams media flows
Troubleshoot tenant dial plans by using regular expressions and PowerShell
Interpret E.164 normalization rules to resolve dialing issues
Interpret reverse number lookup to resolve caller ID issues
Diagnose call failures
Troubleshoot dynamic emergency address by using client debug logs
Troubleshoot Teams client media issues by using the Microsoft Remote Connectivity Analyzer for Teams
Troubleshoot calls by using Advanced Call Analytics
Troubleshoot calls by using the Microsoft Call Quality Dashboard
Inspect PSTN usage reports for SIP call failures

Configure and manage Teams meetings and events – 13 questions

Configure and manage Teams meetings

Create and manage meeting policies
Configure meeting settings
Configure and manage Teams webinars
Configure and manage Teams Premium meeting features
Create and manage Teams meeting templates

Configure and manage audio conferencing

Configure audio conferencing for Teams
Configure a default audio conferencing bridge
Configure an audio conference bridge number
Configure a toll-free conference bridge number
Assign a specific audio conferencing number to a user
Configure toll-free audio conferencing
Configure the audio conferencing numbers included in meeting invitations

Configure and manage live events

Configure the Live events settings
Create and manage live events policies
Configure meeting and event roles
Configure live events with Teams, Yammer, and Microsoft Stream

Configure and manage Teams Phone – 59 questions

Configure Teams Phone policies

Create a dial plan
Configure calling policies
Configure call park policies
Configure caller ID policies
Configure call hold policies for users
Configure outbound call restrictions
Configure inbound call blocking
Configure routing of unassigned numbers
Assign voice policies through policy packages
Configure compliance recording policies

Configure auto attendants and call queues

Design call flows for auto attendants and call queues
Configure auto attendants and call queues
Deploy channel-based call queues
Configure resource accounts
Assign licenses to resource accounts
Assign phone number to resource accounts
Assign a resource account to an auto attendant or call queue
Configure Microsoft 365 groups for voicemail
Interpret call queue conference mode
Interpret call queue routing methods
Configure holidays for auto attendants and call queues
Configure custom Music on Hold (MoH)
Assign a dynamic caller ID policy for call queues

Configure dynamic emergency calling

Design dynamic emergency calling scenarios
Configure emergency calling locations
Configure emergency calling policies
Configure networks and locations (Location Information Service (LIS))
Validate emergency address and emergency calling from Teams clients
Enable external location lookup mode

Configure and manage users for Teams Phone

Assign a Teams Phone Standard license
Assign a Teams Calling Plan
Assign user dial plans
Assign phone numbers to users by using the Microsoft Teams admin center
Assign phone number to users by using PowerShell
Assign a verified emergency address location
Assign a calling policy to a user
Assign a voice routing policy to a Direct Routing user

Configure and manage calling features for Teams Phone

Configure voicemail for users
Configure group call pickup for users
Configure Call Forwarding
Configure Simultaneous Ring
Configure call delegation for users
Enable and configure audio conferencing for a user
Assign a Dial-out from meetings policy for a user
Assign a call hold policy for a user

Configure and manage Direct Routing for Teams Phone

Configure connectivity for Teams Phone to an SBC
Create and configure an online PSTN gateway
Create PSTN usage records
Create and configure a voice route
Create and configure voice routing policies
Validate Direct Routing SBC connectivity
Troubleshoot firewall issues for Direct Routing
Troubleshoot certificate issues for Direct Routing
Troubleshoot Direct Routing SBC connectivity
Troubleshoot SIP option issues for Direct Routing
Investigate and diagnose calling issues by using an SBC SIP trace
Design and configure Location-Based Routing (LBR)
Design and configure Local Media Optimization (LMO)
Configure trunk translation rules
Configure on-network conferencing for Direct Routing
Configure an SBA

Configure and manage Teams Rooms and devices – 23 questions

Maintain Teams Rooms and devices

Configure device settings
Configure IP phone policies
Configure local network settings
Configure security and updates
Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings
Create and configure device configuration profiles
Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal
Configure Intune policies for Teams devices
Enable advanced voice capabilities for shared space devices
Deploy common area phones
Create and manage Teams device tags
Deploy Android devices remotely
Configure SIP Gateway
Monitor Teams device health
Troubleshoot authentication issues
Troubleshoot update issues
Troubleshoot remote provisioning issues
Troubleshoot Bluetooth beaconing

Configure and manage Teams Rooms on a Surface Hub or Windows

Configure the authentication type during a Surface Hub out-of-box -experience (OOBE) setup
Configure meeting room settings on a Surface Hub device
Create and validate a Surface Hub provisioning package
Assign a provisioning package to a Surface Hub
Specify domain group policy exclusions for Teams Rooms on Windows
Configure custom displays for Teams Rooms on Windows
Customize meeting room settings by using XML files on Windows
Configure settings for peripherals for Teams Room on Windows

Configure optional features for Teams Rooms and devices

Configure HDMI ingest and options
Configure a content camera
Configure Teams casting
Auto accept a proximity join
Allow room remote
Configure an intelligent speaker
Configure Direct Guest Join
Configure hot desking on Teams shared devices

Notes:

The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.
Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

System Requirements

A practice test is an informal exam that recreates the experience of an actual test and helps you to prepare better for what to expect on the real exam. A MeasureUp practice test includes approximately 150 questions covering the exam objective domains. In a MeasureUp practice test there are two separate test-taking modes to prepare students for their certification: Certification Mode and Practice Mode.

The Practice Mode allows users to highly customize their testing environment. Users may select how many questions they want to include in their assessment, the maximum time to finish the test, the option to randomize the question order, and select how and which questions will be shown in the test.
The Certification Mode recreates the actual test environment that users will interact with when taking a certification exam. They are timed and do not allow users to view the answers and explanations to questions until after the test.

How does it work?

Take a look at our video to see exactly how MeasureUp’s practice tests work.

Why should you trust MeasureUp over free Learning material?

MeasureUp	Free learning material
A larger number of questions, so more opportunities to learn.	A small proportion of questions to introduce the exam.
Detailed explanations with online references of correct and incorrect answers.	Brief or no explanations of both correct and incorrect answer options.
A total of fourteen different question types.	Limited types of questions out of all the ones you'll find on the exam.
Customize the test based on your needs. Certification & Practice Mode.	Just one type of assessment, without customization options and without a time countdown.

Will studying with a MeasureUp practice test improve my chances of passing at the first attempt?

Yes. MeasureUp's practice tests have been specially designed to help you both save time and pass on the first go. The test is fully customizable, allowing you to discover and target your weak areas. This makes the learning process quicker and smoother. Also, as the style, objectives, question type, and difficulty are the same as those found on the official exam, you can be sure that when you pass the practice test twice in Certification Mode, you are exam ready.

What can I expect to earn if I pass the MS-721 exam?

On passing the MS-721 exam and obtaining a job as a mid-level IT Administrator, you can expect to earn a salary in the United States of approximately $100,000.

Source: Nigel Franks International.

Continue to grow with MeasureUp’s learning material. Explore the Modern work learning path.

Fundamentals:

MS-900: Microsoft 365 Fundamentals

Role-Based:

MD-102: Endpoint Administrator

MS-102: Microsoft 365 Administrator

Bundle (MD-102 + MS-102: Microsoft 365 Admin Expert

MS-700: Managing Microsoft Teams

MS-721: Collaboration Communications Systems Engineer

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MS-721 PRACTICE TEST

Why should you use the MeasureUp practice test?

The MeasureUp MS-721 practice test is the most realistic simulation of the actual certification exam on the market, giving you the perfect opportunity to pass the official MS-721 exam the first time you sit it. With our Test Pass Guarantee, you can be sure of success as we offer all of your money back if you do fail the exam. The MS-721 practice test has been created by leading experts in planning and managing Teams collaboration communications systems.

How to use an online Practice Test?

In a Practice Test there are two specific test-taking modes to prepare students for their certification: Certification Mode and Practice Mode.

Practice Mode. The Practice Mode allows users to highly customize their testing environment. They may select how many questions they want to include in their assessment, the maximum time to finish the test, the possibility to randomize the question order, and select how and which questions will be shown in the test.
Certification Mode. The Certification Mode provides a simulation of the real testing environment users will encounter when taking a certification exam. They are timed and do not allow users to request answers and explanations to questions until the end of the test.

Will the questions be the same as the actual exam?

Although the questions will emulate the official exam’s questions in terms of style, content, and level of difficulty, for reasons of copyright they will not be identical. This will allow you to fully understand the content you are studying so that, no matter how the questions are focused, you can be confident you are covering the same content and that you will have no problem in passing the exam.

MS-721 CERTIFICATION EXAM

Can I purchase an exam voucher from MeasureUp?

No, MeasureUp does not offer any exam vouchers for the certification exam.

How can I pass the MS-721 exam?

Review the exam domains carefully.
Create your study plan for your preparation.
Enroll for the MeasureUp practice tests. Our practice tests emulate the actual exam in terms of style, format, skill sets, question structure, and level of difficulty, and can be taken in two different formats: practice mode and certification mode.
Practice, practice, practice! After looking at all the questions available in the test, checking the correct answers, reviewing the explanations regarding all the different answer options, and consulting the carefully chosen references, it is now time to use the test’s Certification Mode. This is the closest experience you’ll get to the real exam. And when you pass the Certification Mode twice consecutively with a score of 90% or more, you know you are… Exam ready!

What characteristics does the MS-721 exam have?

Question number: 50-60 questions
Exam duration: 100- 120 minutes
Passing Score: All technical exam scores are reported on a scale of 1 to 1,000. A passing score is 700 or greater. As this is a scaled score, it may not equal 70% of the points. A passing score is based on the knowledge and skills needed to demonstrate competence as well as the difficulty of the questions.

What is the MS-721?

The MS-721 exam is for systems engineers that aspire to validate their skills managing Teams collaboration communications systems.

Is the MS-721 exam hard?

The MS-721 exam is an Associate-level exam, which means that it is of moderate difficulty.

Is the MS-721 exam worth it?

If your goal is to gain wider recognition of your skills in managing Teams collaboration communications systems at your current employer or access to new career opportunities, then obtaining a certification is definitely worth the investment of time and effort.

How many questions are on the MS-721?

There are approximately 50 to 60 questions on the MS-721 exam.