Assessment CIS-ITSM: Certified Implementation Specialist - IT Service Management

The CIS-ITSM: ServiceNow IT Service Management assessment is designed to test your knowledge of the topics included in the ServiceNow CIS-ITSM exam.

This assessment is aimed at ServiceNow professionals who want to validate their IT Service Management implementation skills.

Candidates should have knowledge of implementing, configuring, and managing ServiceNow ITSM solutions. Candidates should also have hands-on experience with incident, problem, and change management, request fulfillment, workflows, automation, integrations, and reporting within the ServiceNow platform.

They should be able to configure and manage core ITSM capabilities, including incident and problem resolution processes, change control, service catalog and request management, service level management, knowledge management, and integration with other ServiceNow applications.

This assessment contains 30 questions from the associated MeasureUp CIS-ITSM practice test. It does not include explanations or references, as this is an assessment-only product.