Practice Test CCST: Cisco Certified Support Technician Networking

The CCST Networking practice test contains 150 questions and covers the following objectives: 

Standards and Concepts - 30 questions

Identify the fundamental conceptual building blocks of networks.   

• TCP/IP model, OSI model, frames and packets, addressing  

Differentiate between bandwidth and throughput.  

• Latency, delay, speed test vs. Iperf  

Differentiate between LAN, WAN, MAN, CAN, PAN, and WLAN.  

• Identify and illustrate common physical and logical network topologies.  

Compare and contrast cloud and on-premises applications and services.  

• Public, private, hybrid, SaaS, PaaS, IaaS, remote work/hybrid work

Describe common network applications and protocols.  

• TCP vs. UDP (connection-oriented vs. connectionless), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP

Addressing and Subnet Formats - 18 questions

Compare and contrast private addresses and public addresses.  

• Address classes, NAT concepts  

Identify IPv4 addresses and subnet formats.  

• Subnet concepts, Subnet Calculator, slash notation, and subnet mask; broadcast domain  

Identify IPv6 addresses and prefix formats.   

• Types of addresses, prefix concepts   

Endpoints and Media Types - 24 questions

Identify cables and connectors commonly used in local area networks.  

• Cable types: fiber, copper, twisted pair; Connector types: coax, RJ-45, RJ-11, fiber connector types  

Differentiate between Wi-Fi, cellular, and wired network technologies.   

• Copper, including sources of interference; fiber; wireless, including 802.11 (unlicensed, 2.4GHz, 5GHz, 6GHz), cellular (licensed), sources of interference  

Describe endpoint devices. 

• Internet of Things (IoT) devices, computers, mobile devices, IP Phone, printer, server  

Demonstrate how to set up and check network connectivity on Windows, Linux, Mac OS, Android, and Apple iOS.   

• Networking utilities on Windows, Linux, Android, and Apple operating systems; how to run troubleshooting commands; wireless client settings (SSID, authentication, WPA mode)  

Infrastructure - 30 questions

Identify the status lights on a Cisco device when given instruction by an engineer.  

• Link light color and status (blinking or solid)  

Use a network diagram provided by an engineer to attach the appropriate cables.   

• Patch cables, switches and routers, small topologies, power, rack layout  

Identify the various ports on network devices.   

• Console port, serial port, fiber port, Ethernet ports, SFPs, USB port, PoE  

Explain basic routing concepts.  

• Default gateway, layer 2 vs. layer 3 switches, local network vs. remote network  

Explain basic switching concepts.  

• MAC address tables, MAC address filtering, VLAN   

Diagnosing Problems - 30 questions

Demonstrate effective troubleshooting methodologies and help desk best practices, including ticketing, documentation, and information gathering.  

• Policies and procedures, accurate and complete documentation, prioritization  

Perform a packet capture with Wireshark and save it to a file.   

• Purpose of using a packet analyzer, saving and opening a .pcap file  

Run basic diagnostic commands and interpret the results.  

• ping, ipconfig/ifconfig/ip, tracert/traceroute, nslookup; recognize how firewalls can influence the result  

Differentiate between different ways to access and collect data about network devices.   

• Remote access (RDP, SSH, telnet), VPN, terminal emulators, Console, Network Management Systems, cloud-managed network (Meraki), scripts  

Run basic show commands on a Cisco network device.   

• show run, show cdp neighbors, show ip interface brief, show ip route, show version, show inventory, show switch, show mac address-table, show interface, show interface x, show interface status; privilege levels; command help and auto-complete  

Security - 18 questions

Describe how firewalls operate to filter traffic.   

• Firewalls (blocked ports and protocols); rules deny or permit access  

Describe foundational security concepts.   

• Confidentiality, integrity, and availability (CIA); authentication, authorization, and accounting (AAA); Multifactor Authentication (MFA); encryption, certificates, and password complexity; identity stores/databases (Active Directory); threats and vulnerabilities; spam, phishing, malware, and denial of service  

Configure basic wireless security on a home router (WPAx).  

• WPA, WPA2, WPA3; choosing between Personal and Enterprise; wireless security concepts