[Retired Exam] Microsoft Practice Test MS-220: Troubleshooting Microsoft Exchange Online
The MS-220 practice test trains you in the basic concepts of Microsoft 365 cloud services.
Why should I take the MS-220 exam?
The MS-220 certification presents you with the ideal opportunity to progress your career as a support engineer with experience of working with Microsoft Exchange Online, hybrid Exchange environments, and related Exchange components, technologies, and services. Candidates will also require experience working with PowerShell and the Exchange PowerShell module. The focus of the MS-220 is on troubleshooting issues related to mail flow, compliance and retention, mail client, Exchange Online configuration, and hybrid and migration. If you pass the MS-220 you will obtain the Microsoft Certified: Exchange Online Support Engineer Specialty certification.
The MS-220 practice test includes two different modes: certification and practice mode. Certification mode allows you to assess your knowledge and discover your weak areas, with practice mode allowing you to focus on the areas that need development.
These questions may contain out-of-date information and are no longer used to prepare for official certifications. However, they can still be used to develop knowledge in a range of areas.
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Release Date: 09/2022
Job Role: Support Engineer
Language: English
The MS-220 practice test contains 124 questions and covers the following objectives:
Troubleshoot mail flow issues – 30 questions
Troubleshoot Exchange Online mail flow issues
- Review and interpret message headers
- Review and interpret message trace results and policies associated with those results
- Determine whether a transport rule or conditional routing rule is affecting mail flow
- Identify rules that are evaluated and policies that are applied when sending or receiving email
- Troubleshoot issues where users cannot send or receive email and no NDR is generated or displayed
- Troubleshoot issues where mail destined for one tenant is incorrectly routed to another tenant
- Troubleshoot delivery delays
Troubleshoot mail flow issues with external systems
- Read and analyze SMTP protocol logs for hybrid deployments and third-party systems
- Troubleshoot issues related to mail flow for hybrid deployments
- Troubleshoot DNS-related mail flow issues
- Troubleshoot SMTP relay issues
- Troubleshoot SMTP certificate issues
Troubleshoot other mail flow issues
- Identify types of NDRs and interpret NDR data
- Determine which active rules impact email attachments
- Determine which rules are triggered when an email arrives at a user’s inbox
- Troubleshoot issues related to blocked attachment types
- Troubleshoot issues with corrupted inbox rules
Troubleshoot issues reported by Microsoft Defender for Office 365
- Determine why an email is marked as spam
- Determine why messages are being quarantined
- Determine whether the sender SPF DMARC and DKIM records are valid
- Troubleshoot spam filter policies
- Troubleshoot messages that are categorized as false positive or false negative
Troubleshoot compliance and retention issues – 33 questions
Troubleshoot compliance issues
- Identify roles required to perform eDiscovery actions
- Describe Compliance center retention policies
- Troubleshoot eDiscovery issues
- Determine what types of holds are associated with an item
- Troubleshoot in-place and eDiscovery holds
- Search for and delete email messages in an organization
- Determine how to clear or purge recoverable item folders
Troubleshoot retention issues
- Describe retention tag types and actions
- Describe the process for calculating item retention age
- Troubleshoot issues creating and applying retention policies
- Review and interpret Messaging Records Management (MRM) mailbox diagnostics logs
- Interpret message properties used by message records management (MRM)
Troubleshoot Office Message Encryption (OME) and S/MIME issues
- Troubleshoot issues with messages that are not encrypted or decrypted as expected
- Troubleshoot issues where external users cannot decrypt messages but internal users can decrypt messages
- Troubleshoot issues reading, replying to, or forwarding protected messages from Microsoft 365 on mobile devices
- Troubleshoot mail flow rules
- Troubleshoot revocation issues for encrypted emails
- Troubleshoot S/MIME issues
Troubleshoot mailbox auditing issues
- Troubleshoot issues searching audit logs
- Troubleshoot user actions (for example, user reports an item is deleted but they say they did not delete)
- Troubleshoot bulk actions including email creation, moves, modifications, and deletion
- Track non-owner actions
- Troubleshoot audit log retention period issues
- Troubleshoot auditing not working
Troubleshoot journaling
- Troubleshoot duplicate journal entries
- Troubleshoot mail not being journaled
- Troubleshoot journal OME decryption issues
Troubleshoot mail client issues – 28 questions
Troubleshoot connectivity and authentication issues
- Describe how to obtain Outlook client configuration information
- Troubleshoot Exchange authentication policies
- Troubleshoot client access rules
- Troubleshoot issues with modern authentication
- Troubleshoot Outlook on the Web (OWA) sign in issues
- Troubleshoot auto-discover issues
- Outlook client cannot connect to Exchange Online mailbox
- Troubleshoot Outlook continuously asking for Exchange Online password
Troubleshoot calendaring issues
- Review and analyze mailbox and calendar diagnostic logs
- Troubleshoot broken manager/delegation issues
- Troubleshoot Resource Booking Assistant issues
Troubleshoot calendar sharing issues
- Troubleshoot permissions issues related to calendar sharing
- Troubleshoot issues publishing and accessing calendars shared with external users
- Determine why content for a published calendar is not up to date
Troubleshoot issues with mobile devices
- Identify mobile device access states and what the states indicate
- Review mobile devices statistics to confirm the reason for a block
- Review the Allow Blocked Quarantine (ABQ) list to identify blocked or quarantined devices
- Troubleshoot Exchange device access rules
- Review and interpret ActiveSync logs to troubleshoot Outlook Sync EAS connection issues
- Troubleshoot connectivity issues with native ActiveSync
Troubleshoot Exchange Online configuration issues – 20 questions
Troubleshoot provisioning issues
- Interpret and troubleshoot validation errors encountered during object provisioning
- Determine when to restore or recover an inactive mailbox
- Troubleshoot issues managing resource mailboxes
- Troubleshoot issues purging deleted users
Troubleshoot recipient issues
- Troubleshoot automatic email forwarding
- Troubleshoot matching issues with Azure AD
- Troubleshoot distribution list membership issues (including dynamic distribution groups)
- Troubleshoot issues with archive mailboxes including auto-expanding archive mailboxes
Troubleshoot org-wide settings
- Troubleshoot domain setup and configuration issues
- Troubleshoot address book policies
- Troubleshoot address lists
- Troubleshoot allowed file types
- Troubleshoot mailbox plans
- Troubleshoot Client-Access Services (CAS) mailbox plans
Troubleshoot public folder issues
- Troubleshoot Exchange Online access to public folders
- Troubleshoot mail-enabled public folders
- Troubleshoot issues sending email to public folders
- Troubleshoot hybrid access to public folders
- Troubleshoot load-balancing issues for public folders
Troubleshoot hybrid and migration issues – 13 questions
Troubleshoot hybrid configuration issues
- Troubleshoot Hybrid Configuration Wizard issues
- Troubleshoot hybrid mail flow issues
- Troubleshoot free/busy issues for hybrid deployments
- Troubleshoot issues synchronizing remote recipient attributes with Exchange Online
Troubleshoot migration issues
- Troubleshoot endpoint creation issues
- Review migration users and move requests
- Troubleshoot slow migrations
- Troubleshoot Data Consistency Score (DCS) issues
- Troubleshoot failed migrations
- Troubleshoot public folder migration issues
Notes:
- The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.
- Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.
System Requirements
A practice test is a realistic exam simulation whose objective is to prepare you better for what to expect on the real exam. A MeasureUp practice test contains approximately 150 questions covering the exam objective domains. Each MeasureUp practice test contains two specific test-taking modes to prepare students for their certification: Certification Mode and Practice Mode.
- The Practice Mode provides users with the ability to highly customize their testing environment. They can determine how many questions they want to include in their assessment, the maximum time to complete the test, the possibility to randomize the question order, and select how and which questions will be shown in the test.
- The Certification Mode simulates the actual testing environment users will interact with when taking a certification exam. They are timed and do not allow users to view the answers and explanations to questions until after the test.
How does it work?
Take a look at our video to see exactly how MeasureUp’s practice tests work.
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Will studying with a MeasureUp practice test improve my chances of passing at the first attempt?
Yes. MeasureUp's practice tests have been specifically designed to help you both in terms of saving time and enabling you to pass at the first attempt. The test is fully customizable, allowing you to discover and target your weak areas. This makes the learning process quicker and smoother. Also, as the style, objectives, question type, and difficulty are the same as those found on the official exam, you can be confident that when you pass the practice test twice in Certification Mode, you are exam ready.
What can I expect to earn if I pass the MS-220 exam?
On passing the MS-220 exam and obtaining a job as a senior level support engineer, you can expect to earn a salary in the United States of approximately $185,000.
Source: Nigel Franks International.
Continue growing with MeasureUp’s learning material. Explore the Microsoft 365 learning path.
Fundamentals:
Role-Based:
- MD-100: Windows Client (Retiring soon!)
- MD-101: Managing Modern Desktops
- MD-102: Endpoint Administrator (Coming soon!)
- MS-203: Microsoft 365 Messaging
- MS-700: Managing Microsoft Teams
- MS-100: Microsoft 365 Identity and Services (Retiring soon!)
- MS-101: Microsoft 365 Mobility and Security (Retiring soon!)
- MS-102: Microsoft 365 Administrator (Coming soon!)
- MS-721: Collaboration Communications Systems Engineer (Coming soon!)
Specialty:
- MS-220: Troubleshooting Microsoft Exchange Online (Retiring soon!)
- MS-740: Troubleshooting Microsoft Teams (Retiring soon!)
MS-220 PRACTICE TEST
Why should you use our MS-220 practice test?
The MeasureUp MS-220 practice test is the most realistic simulation of the actual certification exam out there, giving you the perfect opportunity to pass the official MS-220 exam on the first go. With our Test Pass Guarantee, you can be sure of success as we offer all of your money back if you do not pass. The MS-220 practice test has been created by leading experts in the field of troubleshooting Microsoft Exchange Online.
How to use an online Practice Test?
In a Practice Test there are two specific test-taking modes to help students prepare for their certification: Certification Mode and Practice Mode.
- Practice Mode. The Practice Mode allows users to highly customize their testing environment. They may select how many questions they want to include in their assessment, the maximum time to finish the test, the possibility to randomize the question order, and select how and which questions will be shown in the test.
- Certification Mode. The Certification Mode simulates the actual testing environment users will encounter when taking a certification exam. They are timed and do not allow users to see the answers and explanations to questions until after the test.
Will the questions be the same as the actual exam?
Although the questions will emulate those of the official exam in terms of style, content, level of difficulty, for reasons of copyright they will not be identical. This will enable you to fully understand the content you are studying so that, no matter how the questions are focused, you can be confident you are covering the same material and that you will have no issues in passing the exam.
MS-220 CERTIFICATION EXAM
What is the MS-220?
The MS-220: Troubleshooting Microsoft Exchange Online certification validates your knowledge of managing your email collaboration platform using Microsoft Exchange Online and Microsoft 365.
Is the MS-220 exam hard?
The MS-220 exam is a Specialty-level exam and is therefore judged to be of moderate difficulty.
How to pass the MS-220 exam?
- Review the MS-220 exam domains carefully.
- Create your study plan for your preparation.
- Enroll for the MeasureUp practice tests. Our practice tests emulate the actual exam in terms of style, format, skill sets, question structure, and level of difficulty, and can be taken in two different formats: practice mode and certification mode.
- Practice, practice, practice! After looking at all the questions available in the test, checking the correct answers, reviewing the explanations for all the different answer options, and consulting the specifically chosen references, it is now time to use the test’s Certification Mode. This is the closest experience you’ll get to the real exam. And when you pass the Certification Mode twice in a row with a score of 90% or more, you know you are… Exam ready!
Is the MS-220 worth it?
The MS-220 exam is a great idea if you want to advance your career by demonstrating your Microsoft Exchange Online support engineer skills and knowledge, or if you think this is an area you might want to develop a career in.
How many questions are there in the MS-220?
The MS-220 exam typically will have between 45 and 50 questions.
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