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Assessment MB-230: Microsoft Dynamics 365 Customer Service

Description

The MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant assessment is designed to test your knowledge on the topics included in the Microsoft MB-230 exam. This exam is aimed at Customer Service Functional Consultants who want to validate their skills.

Candidates should have strong applied knowledge of the customer service environment. They must be experienced in meeting user needs through Dynamics 365 Customer Service, which includes the use and understanding of cases, knowledge management, queues, entitlements, resource scheduling, SLAs, as well as tools like the Customer Service Insights Add-in for Microsoft 365 Customer Service, Power Virtual Agents and Omnichannel for Customer Service.

They should be able to work together with the solution architect to implement and design service management visualizations and reports. They also collaborate with the customer engagement administrator to implement and upgrade Microsoft Power Platform components.

This assessment contains 30 questions from the MeasureUp associated practice test. It does not include explanations or references as this is an assessment-only product.

Release date: 12/2021

Role based:

Functional Consultant

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Assessment MB-230: Microsoft Dynamics 365 Customer Service

Assessment MB-230: Microsoft Dynamics 365 Customer Service


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This test covers the following objectives:

  • Manage cases and knowledge management
  • Manage queues, entitlements, and service-level agreements
  • Implement scheduling
  • Implement Omnichannel for Customer Service
  • Manage analytics and insights
  • Implement Customer Service workspaces
  • Implement Microsoft Power Platform
  • Implement Connected Customer Service>

Quality test content is extremely important to us so that you will be prepared on exam day. We ensure that all objectives of the exam are covered so you'll be ready for any question on the exam. Our assessment are written by industry experts in the subject matter. They work closely with certification providers to understand the exam objectives, participate in beta testing and take the exam themselves before creating new assessment items.

  • Timed Assessment experience prepares you for the real exam and builds your knowledge of exam objectives.
  • Includes all objective area ensuring topics are covered.

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August 10, 2020