Assessment MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

The MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant assessment is designed to test your knowledge on the topics included in the Microsoft MB-230 exam.

This assessment is aimed at functional consultants who want to test their skills.

Candidates should have knowledge of customer service including in-depth understanding of cases, knowledge management, unified routing and queues, entitlements, resource scheduling, service- level agreements (SLAs), visualizations, connected services, Customer Service Insights, Power Virtual Agents, Customer Service workspaces, Customer Voice, and Omnichannel for Customer Service.

They should be able to design and implement service management processes in collaboration with solution architects. Candidates collaborate with customer engagement administrators to implement and upgrade customer service components including knowledge management, customer feedback, and connected services.

This assessment contains 30 questions from the MeasureUp associated practice test. It does not include explanations or references as this is an assessment-only product.