[Retired Exam] Microsoft Practice Test MS-740: Troubleshooting Microsoft Teams

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The MS-740 practice test trains you in troubleshooting Microsoft Teams.

Why should I take the MS-740 exam?

The MS-740 exam is aimed at Microsoft Teams support engineers and tests your knowledge in troubleshooting various types of technical issues with Microsoft Teams, including voice issues, live events, and messaging. Passing the MS-740 exam will earn you the Teams Support Engineer Specialty certification. Candidates will require experience of supporting Microsoft Teams environments, analyzing telemetry and log data, troubleshooting deployments, and tuning performance. The MS-740 exam will validate your knowledge of how to review appropriate data, identify the root cause of an issue, and provide a fix.

The MS-740 practice test includes two different modes: certification and practice mode. Certification mode allows you to assess your knowledge and discover your weak areas, with practice mode allowing you to focus on the areas that need development.

These questions may contain out-of-date information and are no longer used to prepare for official certifications. However, they can still be used to develop knowledge in a range of areas.

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Questions: 120
Release Date: 03/2022
Job Role: Support Engineer
Language: English

The MS-740 practice test contains 120 and covers the following objectives: 

Troubleshoot Microsoft Teams voice issues – 20 questions  

Troubleshoot audio and video flow issues  

  • Troubleshoot audio and video quality issues  
  • Troubleshoot call drops  
  • Investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs  

 

Troubleshoot emergency calling issues  

  • Troubleshoot dynamic emergency calling  
  • Identify issues with emergency phone number normalization rules  
  • Troubleshoot location detection failures  
  • Troubleshoot missing locations in outbound calls and missing addresses  
  • Troubleshoot dial mask issues  

 

Troubleshoot direct routing issues  

  • Troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service  
  • Troubleshoot dial plan issues including normalization rules  
  • Identify the root cause of direct-dialing call issues by reviewing the SBC log  
  • Troubleshoot audio conferencing issues including provisioning and configuration issues  

 

Troubleshoot issues with Teams meetings and live events – 27 questions 

Troubleshoot live events issues  

  • Troubleshoot meeting creation and scheduling issues  
  • Troubleshoot recording issues including policies related to recording  
  • Investigate issues sharing content and viewing reports  
  • Troubleshoot reporting issues including issues with attendance reports and moderated questions  
  • Troubleshoot attendee access and playback issues  
  • Troubleshoot and optimize networks for Teams live events  
  • Investigate issues connecting to the service and joining meetings  

 

Troubleshoot Teams services  

  • Validate Microsoft Audio Conferencing licensing  
  • Troubleshoot dial pad issues  
  • Troubleshoot phone number provisioning issues  
  • Troubleshoot issues with the Outlook add-in for Teams  
  • Troubleshoot issues enabling and configuring audio and video devices for Teams  
  • Troubleshoot online and hybrid call queues and auto-attendant issues  
  • Troubleshoot user provisioning issues including licensing users, phone number assignments, and policies  
  • Troubleshoot issues with phone system features  
  • Investigate phone system set up and configuration issues  

 

Troubleshoot Teams client issues  

  • Troubleshoot Teams client start up issues and crashes on Windows, Mac, and Linux devices  
  • Troubleshoot Investigate causes for high memory or CPU usage  
  • Investigate network issues including network latency  
  • Analyze web traffic and review HTTP status codes by using Fiddler and other tools  
  • Troubleshoot issues installing and updating client software  
  • Troubleshoot performance issues including long times for uploading files and chats slow to load or send 
  • Troubleshoot call set up issues  
  • Troubleshoot issues adding participants to meetings  

 

Troubleshoot messaging issues  

  • Troubleshoot message delivery issues  
  • Troubleshoot issues attaching files and content to messages  
  • Troubleshoot chat notification issues  

 

Troubleshoot federation issues – 16 questions  

Troubleshoot issues interoperating with Skype for Business  
  • Investigate chat issues when interoperating with Skype for Business  
  • Troubleshoot federation issues between Teams and Skype or Skype for Business  
  • Troubleshooting Interop chat scenarios  

 

Troubleshoot Teams federation issues  

  • Troubleshoot federation policies and domain lists  
  • Verify tenant configuration settings including allowed and blocked domain lists and type of federation  

 

Troubleshoot issues signing into Teams – 22 questions 

Troubleshoot account and network issues  

  • Verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status  
  • Troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)  
  • Identify reasons for blocked accounts by reviewing web log data  
  • Verify user virtual private network (VPN) configuration settings including split tunneling and client version 
  • Validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues  

 

Troubleshoot member sign-in issues  

  • Investigate authentication issues  
  • Verify whether an applied conditional access policy prevents sign in  
  • Determine whether a user account or the device from which a user attempts to sign in is the cause of a sign in issue  
  • Troubleshoot client sign-in issues by collecting and analyzing Teams debug logs  
  • Troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from Teams Room devices
  • Investigate points of failure in the sign-in process flow  

 

Troubleshoot guest access issues  

  • Troubleshoot issues adding guest users to teams  
  • Troubleshoot call, message, and meeting issues for guest users by checking the guest meeting, guest messaging, and guest calling configuration policies  
  • Audit invitations sent but not used and inactive accounts  
  • Validate configuration settings for federated message flow  
  • Review Azure sign-in logs and audit logs for the domain which hosts Teams  

 

Troubleshoot teams and channels – 15 questions  

Troubleshoot issues with apps  

  • Configure Teams to allow or block an app  
  • Validate app permission policies  
  • Validate app setup policies Troubleshoot issues with public and private channels  
  • Check user permissions, team policies, and tenant policies  
  • Verify and troubleshoot channel email settings  
  • Troubleshoot tenant replication issues in teams and channels  
  • Troubleshoot deletion issues in teams and channels  

 

Troubleshoot issues with files – 20 questions 

Troubleshoot person-to-person (P2P) private chat files issues including issues access and sharing issues  

  • Verify access rights for the user  
  • Troubleshoot Teams client configuration policies 
  • Troubleshoot issues provisioning users Troubleshoot file issues for private channels  
  • Verify that the SharePoint site for the channel is accessible  
  • Verify SharePoint access permissions  
  • Confirm that the SharePoint site collection link is intact Troubleshoot file issues for public channels  
  • Verify SharePoint access permissions  
  • Determine whether the name for a channel or team have been changed  
  • Confirm that the SharePoint site collection link is intact  
  • Troubleshoot file synchronization issues and missing files 

 

Notes: 

  • The bullets following each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam. 
  • Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

 

 

System Requirements

A practice test is an informal assessment that simulates the actual test and aims to prepare you better for what to expect on the real exam. A MeasureUp practice test contains around 150 questions covering the exam objective domains. In a MeasureUp practice test there are two separate test-taking modes to prepare students for their certification: Certification Mode and Practice Mode.

  • The Practice Mode enables users to highly customize their testing environment. They may select the number of questions they want to include in their assessment, the maximum time to finish the test, to answer the questions in a randomly selected order, and select how and which questions will be shown in the test.
  • The Certification Mode simulates the actual testing environment users will see when taking a certification exam. They are timed and do not allow users to request the answers and explanations to questions until after the test.

 

How does it work?

Take a look at our video to see exactly how MeasureUp’s practice tests work. 

 

 

Why should you trust MeasureUp over free Learning material?

MeasureUp Free learning material
  • A greater number of questions, so more opportunities to learn.
  • A small number of questions to introduce the exam.
  • Detailed explanations with online references of correct and incorrect answers.
  • Brief or no explanations of both correct and incorrect answer options.
  • A total of fourteen different question types.
  • Limited question types out of all the ones you'll find on the exam.
  • Customize the test based on your needs. Certification & Practice Mode.
  • Just one type of assessment, without customization options and without a time countdown.

 

Will studying with a MeasureUp practice test improve my chances of passing at the first attempt?

Yes. MeasureUp's practice tests have been specifically designed to help you both save time and pass at the first attempt. The test is fully customizable, allowing you to discover and focus on your weak areas. This makes the learning process quicker and smoother. Also, as the style, objectives, question type, and difficulty are the same as those found on the official exam, you can be confident that when you pass the practice test twice in a row in Certification Mode, you are exam ready.

 

What can I expect to earn if I pass the MS-740 exam?

On passing the MS-740 exam and obtaining a job as a senior-level support engineer, you can expect to earn a salary in the United States of approximately $185,000.

Source: Nigel Franks International.

Continue growing with MeasureUp’s learning material. Explore the Microsoft 365 learning path.

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MS-740 PRACTICE TEST 

Why should you use our MS-740 practice test? 

The MeasureUp MS-740 practice test is the most realistic simulation of the actual certification exam on the market, giving you the perfect opportunity to pass the official MS-740 exam on the first go. With our Test Pass Guarantee, you can be sure of success as we offer all of your money back if you do not pass. The MS-740 practice test has been created by leading experts in the field of Microsoft 365 and Teams.  

 

How can I use an online Practice Test? 

In a Practice Test there are two specific test-taking modes to prepare students for their certification: Certification Mode and Practice Mode. 

  • Practice Mode. The Practice Mode allows users to highly customize their testing environment. They may select how many questions they want to include in their assessment, the maximum time to finish the test, the possibility to randomize the question order, and select how and which questions will be shown in the test. 
  • Certification Mode. The Certification Mode simulates the actual testing environment users will encounter when taking a certification exam. They are timed and do not allow users to request the answers and explanations to questions until after the test.

 

Will the questions be the same as the actual exam?  

Although the questions will emulate those of the official exam in terms of style, content, level of difficulty, for reasons of copyright they will not be exactly the same. This will allow you to fully understand the content you are studying so that, no matter how the questions are focused, you can be confident you are covering the same material and that you will have no problem in passing the exam.

MS-740 CERTIFICATION EXAM 

What is the MS-740?  

The MS-740 exam tests your knowledge of troubleshooting Microsoft Teams.

 

How can I pass the MS-740 certification exam? 

  • Review the exam domains carefully. 
  • Create your study plan for your preparation. 
  • Sign up for the MeasureUp practice tests. Our practice tests emulate the actual exam in terms of style, format, skill sets, question structure, and level of difficulty, and can be taken in two different formats: practice mode and certification mode. 
  • Practice, practice, practice! After looking at all the questions available in the test, checking the correct answers, reviewing the explanations regarding all the different answer options, and consulting the carefully chosen references, it is now time to use the test’s Certification Mode. This is the closest experience you’ll get to the real exam. And when you pass the Certification Mode twice in a row with a score of 90% or more, you know you are… Exam ready!

 

How many questions are there in the MS-740 exam? 

There are approximately 40-50 questions in the MS-740 exam. You will have between 100 and 120 minutes to complete and submit your exam.

 

Is MS-740 exam hard?  

This depends on how much prior knowledge and experience you have of troubleshooting Microsoft Teams issues. The MS-740 exam is considered an advanced exam focused on resolving technical problems.

 

Is MS-740 worth it? 

If you have knowledge or experience of resolving technical Microsoft Teams issues, then it is definitely worth pursuing certification to ensure your skills and experience are recognized by your peers and potential employers.