The MS-740practice test trains you in troubleshooting Microsoft Teams.
Why should I take the MS-740 exam?
The MS-740 exam is aimed at Microsoft Teams support engineers and tests your knowledge in troubleshooting various types of technical issues with Microsoft Teams, including voice issues, live events, and messaging. Passing the MS-740 exam will earn you the Teams Support Engineer Specialty certification. Candidates will require experience of supporting Microsoft Teams environments, analyzing telemetry and log data, troubleshooting deployments, and tuning performance. The MS-740 exam will validate your knowledge of how to review appropriate data, identify the root cause of an issue, and provide a fix.
The MS-740 practice test includes two different modes: certification and practice mode. Certification mode allows you to assess your knowledge and discover your weak areas, with practice mode allowing you to focus on the areas that need development.
These questions may contain out-of-date information and are no longer used to prepare for official certifications. However, they can still be used to develop knowledge in a range of areas.
Questions: 120 Release Date: 03/2022 Job Role: Support Engineer Language: English
The MS-740 practice test contains 120 and covers the following objectives:
Troubleshoot Microsoft Teams voice issues – 20 questions
Troubleshoot audio and video flow issues
Troubleshoot audio and video quality issues
Troubleshoot call drops
Investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs
Troubleshoot emergency calling issues
Troubleshoot dynamic emergency calling
Identify issues with emergency phone number normalization rules
Troubleshoot location detection failures
Troubleshoot missing locations in outbound calls and missing addresses
Troubleshoot dial mask issues
Troubleshoot direct routing issues
Troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service
Troubleshoot dial plan issues including normalization rules
Identify the root cause of direct-dialing call issues by reviewing the SBC log
Troubleshoot audio conferencing issues including provisioning and configuration issues
Troubleshoot issues with Teams meetings and live events – 27 questions
Troubleshoot live events issues
Troubleshoot meeting creation and scheduling issues
Troubleshoot recording issues including policies related to recording
Investigate issues sharing content and viewing reports
Troubleshoot reporting issues including issues with attendance reports and moderated questions
Troubleshoot attendee access and playback issues
Troubleshoot and optimize networks for Teams live events
Investigate issues connecting to the service and joining meetings
Troubleshoot Teams services
Validate Microsoft Audio Conferencing licensing
Troubleshoot dial pad issues
Troubleshoot phone number provisioning issues
Troubleshoot issues with the Outlook add-in for Teams
Troubleshoot issues enabling and configuring audio and video devices for Teams
Troubleshoot online and hybrid call queues and auto-attendant issues
Troubleshoot user provisioning issues including licensing users, phone number assignments, and policies
Troubleshoot issues with phone system features
Investigate phone system set up and configuration issues
Troubleshoot Teams client issues
Troubleshoot Teams client start up issues and crashes on Windows, Mac, and Linux devices
Troubleshoot Investigate causes for high memory or CPU usage
Investigate network issues including network latency
Analyze web traffic and review HTTP status codes by using Fiddler and other tools
Troubleshoot issues installing and updating client software
Troubleshoot performance issues including long times for uploading files and chats slow to load or send
Troubleshoot call set up issues
Troubleshoot issues adding participants to meetings
Troubleshoot messaging issues
Troubleshoot message delivery issues
Troubleshoot issues attaching files and content to messages
Troubleshoot chat notification issues
Troubleshoot federation issues – 16 questions
Troubleshoot issues interoperating with Skype for Business
Investigate chat issues when interoperating with Skype for Business
Troubleshoot federation issues between Teams and Skype or Skype for Business
Troubleshooting Interop chat scenarios
Troubleshoot Teams federation issues
Troubleshoot federation policies and domain lists
Verify tenant configuration settings including allowed and blocked domain lists and type of federation
Troubleshoot issues signing into Teams – 22 questions
Troubleshoot account and network issues
Verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status
Troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)
Identify reasons for blocked accounts by reviewing web log data
Verify user virtual private network (VPN) configuration settings including split tunneling and client version
Validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues
Troubleshoot member sign-in issues
Investigate authentication issues
Verify whether an applied conditional access policy prevents sign in
Determine whether a user account or the device from which a user attempts to sign in is the cause of a sign in issue
Troubleshoot client sign-in issues by collecting and analyzing Teams debug logs
Troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from Teams Room devices
Investigate points of failure in the sign-in process flow
Troubleshoot guest access issues
Troubleshoot issues adding guest users to teams
Troubleshoot call, message, and meeting issues for guest users by checking the guest meeting, guest messaging, and guest calling configuration policies
Audit invitations sent but not used and inactive accounts
Validate configuration settings for federated message flow
Review Azure sign-in logs and audit logs for the domain which hosts Teams
Troubleshoot teams and channels – 15 questions
Troubleshoot issues with apps
Configure Teams to allow or block an app
Validate app permission policies
Validate app setup policies Troubleshoot issues with public and private channels
Check user permissions, team policies, and tenant policies
Verify and troubleshoot channel email settings
Troubleshoot tenant replication issues in teams and channels
Troubleshoot deletion issues in teams and channels
Troubleshoot issues with files – 20 questions
Troubleshoot person-to-person (P2P) private chat files issues including issues access and sharing issues
Verify access rights for the user
Troubleshoot Teams client configuration policies
Troubleshoot issues provisioning users Troubleshoot file issues for private channels
Verify that the SharePoint site for the channel is accessible
Verify SharePoint access permissions
Confirm that the SharePoint site collection link is intact Troubleshoot file issues for public channels
Verify SharePoint access permissions
Determine whether the name for a channel or team have been changed
Confirm that the SharePoint site collection link is intact
Troubleshoot file synchronization issues and missing files
Notes:
The bullets following each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.
Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.
A practice test is an informal assessment that simulates the actual test and aims to prepare you better for what to expect on the real exam. A MeasureUp practice test contains around 150 questions covering the exam objective domains. In a MeasureUp practice test there are two separate test-taking modes to prepare students for their certification:Certification Mode and Practice Mode.
The Practice Modeenables users to highly customize their testing environment. They may select the number of questions they want to include in their assessment, the maximum time to finish the test, to answer the questions in a randomly selected order, and select how and which questions will be shown in the test.
The Certification Mode simulates the actual testing environment users will see when taking a certification exam. They are timed and do not allow users to request the answers and explanations to questions until after the test.
How does it work?
Take a look at our video to see exactly how MeasureUp’s practice tests work.
Why should you trust MeasureUp over free Learning material?
MeasureUp
Free learning material
A greater number of questions, so more opportunities to learn.
A small number of questions to introduce the exam.
Detailed explanations with online references of correct and incorrect answers.
Brief or no explanations of both correct and incorrect answer options.
A total of fourteen different question types.
Limited question types out of all the ones you'll find on the exam.
Customize the test based on your needs. Certification & Practice Mode.
Just one type of assessment, without customization options and without a time countdown.
Will studying with a MeasureUp practice test improve my chances of passing at the first attempt?
Yes. MeasureUp's practice tests have been specifically designed to help you both save time and pass at the first attempt. The test is fully customizable, allowing you to discover and focus on your weak areas. This makes the learning process quicker and smoother. Also, as the style, objectives, question type, and difficulty are the same as those found on the official exam, you can be confident that when you pass the practice test twice in a rowin Certification Mode, you are exam ready.
What can I expect to earn if I pass the MS-740 exam?
On passing the MS-740exam and obtaining a job as a senior-level support engineer, you can expect to earn a salary in the United States of approximately $185,000.
Source: Nigel Franks International.
Continue growing with MeasureUp’s learning material. Explore the Microsoft 365 learning path.
The MeasureUpMS-740 practice test is the most realistic simulation of the actual certification exam on the market, giving you the perfect opportunity to pass the official MS-740 exam on the first go. With our Test Pass Guarantee, you can be sure of success as we offer all of your money back if you do not pass.The MS-740 practice test has been created by leading experts in the field of Microsoft 365 and Teams.
How can I use an online Practice Test?
In a Practice Test there are two specific test-taking modes to prepare students for their certification: Certification Mode and Practice Mode.
Practice Mode. The Practice Mode allows users to highly customize their testing environment. They may select how many questions they want to include in their assessment, the maximum time to finish the test, the possibility to randomize the question order, and select how and which questions will be shown in the test.
Certification Mode. The Certification Mode simulates the actual testing environment users will encounter when taking a certification exam. They are timed and do not allow users to request the answers and explanations to questions until after the test.
Will the questions be the same as the actual exam?
Although the questions will emulate those of the official exam in terms of style, content, level of difficulty, for reasons of copyright they will not be exactly the same. This will allow you to fully understand the content you are studying so that, no matter how the questions are focused, you can be confident you are covering the same material and that you will have no problem in passing the exam.
MS-740 CERTIFICATION EXAM
What is the MS-740?
The MS-740 exam tests your knowledge of troubleshooting Microsoft Teams.
How can I pass the MS-740 certification exam?
Review the exam domains carefully.
Create your study plan for your preparation.
Sign up for the MeasureUp practice tests.Our practice tests emulate the actual exam in terms of style, format, skill sets, question structure, and level of difficulty, and can be taken in two different formats:practice mode and certification mode.
Practice, practice, practice!After looking at all the questions available in the test, checking the correct answers, reviewing the explanations regarding all the different answer options, and consulting the carefully chosen references, it is now time to use the test’s Certification Mode. This is the closest experience you’ll get to the real exam. And when you pass the Certification Mode twice in a row with a score of 90% or more, you know you are… Exam ready!
How many questions are therein theMS-740 exam?
There are approximately 40-50 questions in the MS-740 exam. You will have between 100 and 120 minutes to complete and submit your exam.
Is MS-740 exam hard?
This depends on how much prior knowledge and experience you have of troubleshooting Microsoft Teams issues. The MS-740 exam is considered an advanced exam focused on resolving technical problems.
Is MS-740 worth it?
If you have knowledge or experience of resolving technical Microsoft Teams issues, then it is definitely worth pursuing certification to ensure your skills and experience are recognized by your peers and potential employers.
https://www.measureup.com/microsoft-practice-test-ms-740-troubleshooting-microsoft-teams.html8178[Retired Exam] Microsoft Practice Test MS-740: Troubleshooting Microsoft Teams<b>Questions:</b> 120 <br><b>Release Date:</b> 03/2022 <br><b>Job Role:</b> Support Engineer <br><b>Language:</b> English <br><br><p><span data-contrast="none">The MS-740 practice test contains 120 and covers the following objectives:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<h3>Troubleshoot Microsoft Teams voice issues – 20 questions </h3>
<h4><span style="color: #0780c2;">Troubleshoot audio and video flow issues </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="126" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Troubleshoot audio and video quality issues </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="126" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Troubleshoot call drops </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="126" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<h4><span style="color: #0780c2;">Troubleshoot emergency calling issues </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="127" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Troubleshoot dynamic emergency calling </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="127" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Identify issues with emergency phone number normalization rules </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="127" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Troubleshoot location detection failures </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="127" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Troubleshoot missing locations in outbound calls and missing addresses </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="127" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Troubleshoot dial mask issues </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<h4><span style="color: #0780c2;">Troubleshoot direct routing issues </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="128" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="128" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Troubleshoot dial plan issues including normalization rules </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="128" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Identify the root cause of direct-dialing call issues by reviewing the SBC log </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="128" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Troubleshoot audio conferencing issues including provisioning and configuration issues </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </span></p>
<h3>Troubleshoot issues with Teams meetings and live events – 27 questions </h3>
<h4><span style="color: #0780c2;">Troubleshoot live events issues </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="124" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Troubleshoot meeting creation and scheduling issues </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="124" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Troubleshoot recording issues including policies related to recording </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="124" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Investigate issues sharing content and viewing reports </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="124" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Troubleshoot reporting issues including issues with attendance reports and moderated questions </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="124" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Troubleshoot attendee access and playback issues </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="124" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Troubleshoot and optimize networks for Teams live events </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="124" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Investigate issues connecting to the service and joining meetings </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<h4><span style="color: #0780c2;">Troubleshoot Teams services </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="125" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Validate Microsoft Audio Conferencing licensing </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="125" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Troubleshoot dial pad issues </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="125" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Troubleshoot phone number provisioning issues </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="125" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Troubleshoot issues with the Outlook add-in for Teams </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="125" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Troubleshoot issues enabling and configuring audio and video devices for Teams </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="125" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Troubleshoot online and hybrid call queues and auto-attendant issues </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="125" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Troubleshoot user provisioning issues including licensing users, phone number assignments, and policies </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="125" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Troubleshoot issues with phone system features </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="125" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Investigate phone system set up and configuration issues </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<h4><span style="color: #0780c2;">Troubleshoot Teams client issues </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="123" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Troubleshoot Teams client start up issues and crashes on Windows, Mac, and Linux devices </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="123" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Troubleshoot Investigate causes for high memory or CPU usage </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="123" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Investigate network issues including network latency </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="123" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Analyze web traffic and review HTTP status codes by using Fiddler and other tools </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="123" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Troubleshoot issues installing and updating client software </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="123" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Troubleshoot performance issues including long times for uploading files and chats slow to load or send </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="123" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Troubleshoot call set up issues </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="123" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Troubleshoot issues adding participants to meetings </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p> </p>
<h4><span style="color: #0780c2;">Troubleshoot messaging issues </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="122" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Troubleshoot message delivery issues </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="122" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Troubleshoot issues attaching files and content to messages </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="122" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Troubleshoot chat notification issues </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<h3>Troubleshoot federation issues – 16 questions </h3>
<h5><span style="color: #0780c2;">Troubleshoot issues interoperating with Skype for Business </span></h5>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="120" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Investigate chat issues when interoperating with Skype for Business </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="120" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Troubleshoot federation issues between Teams and Skype or Skype for Business </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="120" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Troubleshooting Interop chat scenarios </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<h4><span style="color: #0780c2;">Troubleshoot Teams federation issues </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="121" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Troubleshoot federation policies and domain lists </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="121" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Verify tenant configuration settings including allowed and blocked domain lists and type of federation </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<h3>Troubleshoot issues signing into Teams – 22 questions </h3>
<h4><span style="color: #0780c2;">Troubleshoot account and network issues </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="119" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="119" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO) </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="119" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Identify reasons for blocked accounts by reviewing web log data </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="119" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Verify user virtual private network (VPN) configuration settings including split tunneling and client version </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="119" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<h4><span style="color: #0780c2;">Troubleshoot member sign-in issues </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="118" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Investigate authentication issues </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="118" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Verify whether an applied conditional access policy prevents sign in </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="118" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Determine whether a user account or the device from which a user attempts to sign in is the cause of a sign in issue </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="118" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Troubleshoot client sign-in issues by collecting and analyzing Teams debug logs </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="118" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from Teams Room devices</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="118" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Investigate points of failure in the sign-in process flow </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<h4><span style="color: #0780c2;">Troubleshoot guest access issues </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="117" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Troubleshoot issues adding guest users to teams </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="117" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Troubleshoot call, message, and meeting issues for guest users by checking the guest meeting, guest messaging, and guest calling configuration policies </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="117" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Audit invitations sent but not used and inactive accounts </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="117" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Validate configuration settings for federated message flow </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="117" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Review Azure sign-in logs and audit logs for the domain which hosts Teams </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<h3>Troubleshoot teams and channels – 15 questions </h3>
<h4><span style="color: #0780c2;">Troubleshoot issues with apps </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="116" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Configure Teams to allow or block an app </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="116" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Validate app permission policies </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="116" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Validate app setup policies Troubleshoot issues with public and private channels </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="116" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Check user permissions, team policies, and tenant policies </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="116" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Verify and troubleshoot channel email settings </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="116" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Troubleshoot tenant replication issues in teams and channels </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="116" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Troubleshoot deletion issues in teams and channels </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<h3>Troubleshoot issues with files – 20 questions </h3>
<h4><span style="color: #0780c2;">Troubleshoot person-to-person (P2P) private chat files issues including issues access and sharing issues </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="115" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Verify access rights for the user </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="115" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Troubleshoot Teams client configuration policies</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="115" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Troubleshoot issues provisioning users Troubleshoot file issues for private channels </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="115" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Verify that the SharePoint site for the channel is accessible </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="115" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Verify SharePoint access permissions </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="115" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Confirm that the SharePoint site collection link is intact Troubleshoot file issues for public channels </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="115" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Verify SharePoint access permissions </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="115" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Determine whether the name for a channel or team have been changed </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="115" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Confirm that the SharePoint site collection link is intact </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="115" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Troubleshoot file synchronization issues and missing files</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><strong><span data-contrast="none">Notes:</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="102" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">The bullets following each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="102" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.</span></li>
</ul>
<p> </p>
<p> </p> <u><a target="_blank" href="https://docs.measureup.com/knowledgebase/system-requirements/">System Requirements</a></u>https://www.measureup.com/media/catalog/product/m/i/microsoft_ms-740_pt-retired.png6.93instock996.939392.07Microsoft151https://www.measureup.com/media/catalog/product/m/i/microsoft_ms-740_pt-retired.png/measureup/measureup/Microsoft/measureup/Microsoft/Microsoft Technical/measureup/Microsoft/Microsoft Technical/Microsoft Practice Tests/Expires Soon/measureup/Retired Exams2022-03-09T07:30:56+0000