The MB-910 practice test trains youinthe basic use of Microsoft customer engagement applications.
Why should I take the MB-910 exam?
The MB-910 certification allows you to kickstart your career and get certified in the fundamental features and capabilities of Microsoft Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service. No prior knowledge of these customer engagement applications is needed prior to starting your preparation, although this would be beneficial. You will also learn about Microsoft Dataverse and Microsoft Power Platform in relation to these applications while preparing for this exam, as well as aspects of artificial intelligence and cloud concepts. Passing this exam will give you a good foundation of knowledge when it comes to Microsoft Dynamics 365.
The MB-910 practice test includes two different modes: certification and practice mode. Certification mode allows you to assess your knowledge and discover your weak areas, with practice mode allowing you to focus on the areas that need development.
Describe use cases for Customer Insights - Journeys
Describe lead generation and qualification
Describe use cases for marketing forms
Describe how to target customers by using segments and subscription lists
Describe email marketing
Describe customer journeys
Describe event management features and capabilities
Describe Customer Insights– Journeys related apps
Describe use cases of and capabilities for Customer Insights - Data
Describe use cases of Customer Voice for Customer Insights - Journeys
Describe Dynamics 365 Sales – 21 questions
Explore Sales
Describe use cases for Dynamics 365 Sales
Describe leads and the process for qualifying leads
Describe the opportunity management process
Describe the quote lifecycle
Describe the order management and invoice management processes
Describe business process flows
Describe Sales capabilities and related apps
Describe sales pipeline and forecasting concepts
Describe use cases for and capabilities of Sales Insights
Describe use cases for and capabilities of LinkedIn Sales Navigator
Describe use cases for the Dynamics 365 Sales mobile app
Describe Dynamics 365 Customer Service – 21 questions
Explore Customer Service
Describe use cases for Dynamics 365 Customer Service
Describe the functionality for workload management, including basic routing (basic queues), Unified Routing, and Agent Inbox
Describe Knowledge Management in Dynamics 365 Customer Service
Describe the case lifecycle including service-level agreements (SLAs) and entitlements
Describe Customer Service capabilities and related apps
Describe Omnichannel for Customer Service
Describe reporting and data visualization options in Dynamics 365 Customer Service
Describe Dynamics 365 Customer Voice use cases
Describe Dynamics 365 Field Service – 26 questions
Explore Field Service
Describe use cases for Dynamics 365 Field Service
Describe common field service processes
Describe the work order lifecycle
Describe inspections in Dynamics 365 Field Service
Describe the Field Service mobile app
Describe the scheduling capabilities of Field Service
Describe resource and scheduling processes
Describe asset management and customer assets
Describe Connected Field Service for Dynamics 365
Explore the core capabilities of customer engagement apps in Dynamics 365 – 31 questions
Describe the foundations of customer engagement apps
Describe use cases for customer engagement apps
Describe Microsoft Power Platform as it relates to customer engagement apps
Describe Microsoft Dataverse as the foundation for customer engagement apps
Navigate to and within customer engagement apps
Describe shared activities and integration options in customer engagement apps
Describe customers and activities
Describe search criteria and filters
Describe reporting capabilities including dashboards, charts, and views
Describe Microsoft Teams integration
Describe Microsoft Outlook integration
Describe Microsoft Excel integration
Notes:
The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.
Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.
A practice test is an informal exam that simulates the actual test and helps to prepare you better for what to expect on the real exam. A MeasureUp practice test contains around 150 questions covering the exam objective domains. In a MeasureUp practice test there are two specific test modes to prepare students for their certification:Certification Mode and Practice Mode.
The Practice Modeallows learners to highly customize their testing environment. They may select how many questions they want to include in their assessment, the maximum time to finish the test, the possibility to randomize the question order, and how and which questions will be shown in the test.
The Certification Modesimulates the actual testing environment users will encounter when taking a certification exam. They are timed assessments and do not allow users to request the answers and explanations to questions until after the test.
How does it work?
Why not take a look at our video to see exactly how MeasureUp’s practice tests work?
Why should you trust MeasureUp over free Learning material?
MeasureUp
Free learning material
A greater number of questions, so more potential for learning.
A small number of questions to introduce the exam.
Detailed explanations with online references of correct and incorrect answers.
Brief or no explanations of both correct and incorrect answer options.
A total of fourteen different question types.
Limited question typescompared to the exam.
Customize the test based on your needs. Certification & Practice Mode.
Just one type of assessment, without customization options and without a time countdown.
Will studying with a MeasureUp practice test improve my chances of passing at the first attempt?
Yes. MeasureUp's practice tests have been speciallydesigned to help you both save time and pass at the first attempt. The test is fully customizable, allowing you to discover and focus on your weak areas. This makes the learning process quicker and smoother. Also, as the style, objectives, question type, and difficulty are the same as those found on the official exam, you can be sure that when you pass the practice test twice in Certification Mode, you are examready.
What can I expect to earn if I pass the MB-910 exam?
On passing the MB-910 exam, and obtaining a job as a junior business analyst, you can expect to earn a salary in the United States of approximately $80,000.
Source: Nigel Franks International.
Continue growing with MeasureUp’s learning material. Explore the Business applications learning path.
The MeasureUpMB-910 practice test is the most realistic simulation of the actual certification exam on the market, giving you the perfect opportunity to pass the official MB-910examon your first try. With MeasureUp'sTest Pass Guarantee, you can be sure of success as we willissue you a full refundif you do not pass.The MB-910 practice test has been created by leading experts in the field of configuring Business Central in Microsoft Dynamics 365.
Why should you trust MB-910 Practice Test from MeasureUp over free learning material?
The MeasureUp MB-910 practice test has many benefits over free learning material, including:
A higher number of questions, so more opportunities to learn.
Detailed explanations with online references of correct and incorrect answers.
A total of fourteen different question types, recreating the look and feel of the real exam.
Customizable based on your needs. Certification & Practice Modes.
Test Pass Guarantee.
Written, reviewed, and edited by experts.
How to use the MB-910 Practice Test?
You use the MB-910 practice test in either certification or practice mode. Practice mode gives you the possibility to evaluate your knowledge and discover your weaker areas, and the second allows you to focus on these areas, therebymaking sure you spend your time wisely. First, we recommend you take the MB-910 practice test in certification mode. By analyzing the generated report on completing the test, you will get a helpful summary of which areas require further attention. You should then take the test in practice mode in order to develop those areas. Once you are confident you have improved your knowledge in these areas, you can re-take the test in certification mode and, on passing twice in a rowwith a score of 90%, you know you are exam ready!
MB-910 CERTIFICATION EXAM
What isthe MB-910?
The MB-910 certification exam is also known as Microsoft Dynamics 365 Fundamentals customer relationship management(CRM) andallows you to validate your understanding of the core customer engagement capabilities of Dynamics 365.
Is the MB-910 exam hard?
The MB-910 exam is a Fundamentals-level exam, and therefore does not require prior hands-on experience or knowledge and is intended to provide you with the building blocks in terms of your understanding of Dynamics 365.
How can I pass the MB-910 certification exam?
Analyze the MB-910 exam domains carefully.
Create a study plan for your preparation.
Enroll for the MeasureUp practice tests.Our practice tests emulate the actual exam in terms of style, format, skill sets, question structure, and level of difficulty, and can be taken in two different formats:practice mode and certification mode.
Practice, practice, practice!After looking at all the questions available in the test, checking the correct answers, reviewing the explanations regarding all the different answer options, and consulting the carefully chosen references, it is now time to use the test’s Certification Mode. This is the most similar experience you’ll get to the real exam. And when you pass the Certification Mode twice consecutively with a score of 90% or more, you know you are… Exam ready!
How many questions are therein theMB-910 exam?
Typically, in Fundamentals exams suchas the MB-910 there are approximately 40 questions.
Is MB-910 certification worth it?
If you are interested in expanding your horizons regarding understanding business operations using Dynamics 365 and making yourself amore employable professional with practical skills useful for a range of organizations, then the MB-910 certification exam would be a good place to start.
https://www.measureup.com/microsoft-practice-test-mb-910-microsoft-dynamics-365-fundamentals-crm.html7701Microsoft Practice Test MB-910: Microsoft Dynamics 365 Fundamentals (CRM)<b>Questions:</b> 120 <br><b>Release Date:</b> 07/2021 (Last Update: 11/2023) <br><b>Job Role:</b> Business Owner, Business User, Functional Consultant, Student <br><b>Language:</b> English <br><br><p><span style="color: #000000;">The MB-910 practice test contains 120 questions and covers the following objectives: </span></p>
<p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":276}"> </span></p>
<h3 aria-level="2">Describe <span class="TextRun SCXW266887084 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW266887084 BCX8" data-ccp-parastyle="heading 3">Dynamics 365 Customer Insights - Journeys</span></span> – 21 questions </h3>
<h4 aria-level="3"><span style="color: #0780c2;">Explore <span class="TextRun SCXW194456546 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW194456546 BCX8" data-ccp-parastyle="heading 4">Customer Insights - Journeys</span></span> </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="167" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Describe use cases for <span class="TextRun SCXW194456546 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW194456546 BCX8" data-ccp-parastyle="heading 4">Customer Insights - Journeys</span></span> </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="167" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Describe lead generation and qualification </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="167" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe use cases for marketing forms</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="167" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe how to target customers by using segments and subscription lists</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="167" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe email marketing</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="167" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe customer journeys</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="167" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe event management features and capabilities</span></li>
</ul>
<p aria-level="3"> </p>
<h4 aria-level="3"><span style="color: #0780c2;">Describe <span class="NormalTextRun SCXW210010635 BCX8" data-ccp-parastyle="heading 4">Customer</span><span class="NormalTextRun SCXW210010635 BCX8" data-ccp-parastyle="heading 4"> Insights– Journeys related app</span><span class="NormalTextRun SCXW210010635 BCX8" data-ccp-parastyle="heading 4">s</span> </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="168" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Describe use cases of and capabilities for Customer Insights - Data</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="168" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Describe use cases of Customer Voice for Customer Insights - Journeys</span></li>
</ul>
<h3 aria-level="2"> </h3>
<h3 aria-level="2">Describe Dynamics 365 Sales – 21 questions </h3>
<h4 aria-level="3"><span style="color: #0780c2;">Explore Sales </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="169" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe use cases for Dynamics 365 Sales</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="169" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe leads and the process for qualifying leads</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="169" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe the opportunity management process</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="169" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe the quote lifecycle</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="169" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe the order management and invoice management processes</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="169" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe business process flows</span></li>
</ul>
<p aria-level="3"> </p>
<h4 aria-level="3"><span style="color: #0780c2;">Describe Sales capabilities and related apps </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="170" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Describe sales pipeline and forecasting concepts</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="170" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Describe use cases for and capabilities of Sales Insights</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="170" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe use cases for and capabilities of LinkedIn Sales Navigator</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="170" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Describe use cases for the Dynamics 365 Sales mobile app</span></li>
</ul>
<h3 aria-level="2"> </h3>
<h3 aria-level="2">Describe Dynamics 365 Customer Service – 21 questions </h3>
<h4 aria-level="3"><span style="color: #0780c2;">Explore Customer Service </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="171" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Describe use cases for Dynamics 365 Customer Service</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="171" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Describe the functionality for workload management, <span class="TextRun SCXW2632557 BCX8" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW2632557 BCX8" data-ccp-parastyle="Bullet level 1" data-ccp-parastyle-defn="{"ObjectId":"e143d4f5-c0a5-41bc-a35d-2095fbce9771|246","ClassId":1073872969,"Properties":[469775450,"Bullet level 1",201340122,"2",134234082,"true",134233614,"true",469778129,"Bulletlevel1",335572020,"1",201342447,"5",201342448,"1",469777841,"Segoe UI",469777842,"Arial",469777843,"Calibri",469777844,"Segoe UI",469769226,"Segoe UI,Arial,Calibri",335551500,"0",335559685,"720",335559991,"360",469777462,"1080",469777927,"0",469777928,"8",335559740,"240",201341983,"0",335559739,"40",335559682,"7",335559683,"0",469777929,"Bullet level 1 Char",469778325,"[\"Table list bullet 1\"]"]}" data-ccp-parastyle-linked-defn="{"ObjectId":"e143d4f5-c0a5-41bc-a35d-2095fbce9771|247","ClassId":1073872969,"Properties":[469775450,"Bullet level 1 Char",201340122,"1",134233614,"true",469778129,"Bulletlevel1Char",335572020,"1",134231262,"true",201342447,"5",201342448,"1",469777841,"Segoe UI",469777842,"Arial",469777843,"Calibri",469777844,"Segoe UI",469769226,"Segoe UI,Arial,Calibri",335551500,"0",469777929,"Bullet level 1",469778324,"Default Paragraph Font"]}">including basic routing (basic queues), Unified Routing, and Agent Inbox</span></span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="171" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe Knowledge Management in Dynamics 365 Customer Service</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="171" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe the case lifecycle including service-level agreements (SLAs) and entitlements </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p aria-level="3"> </p>
<h4 aria-level="3"><span style="color: #0780c2;">Describe Customer Service capabilities and related apps </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="172" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Describe Omnichannel for Customer Service</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="172" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe reporting and data visualization options in Dynamics 365 Customer Service</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="172" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Describe Dynamics 365 Customer Voice use cases</span></li>
</ul>
<h3 aria-level="2"> </h3>
<h3 aria-level="2">Describe Dynamics 365 Field Service – 26 questions </h3>
<h4 aria-level="3"><span style="color: #0780c2;">Explore Field Service </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="173" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Describe use cases for Dynamics 365 Field Service</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="173" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Describe common field service processes </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="173" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe the work order lifecycle</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="173" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe inspections in Dynamics 365 Field Service</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="173" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe the Field Service mobile app </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p aria-level="3"> </p>
<h4 aria-level="3"><span style="color: #0780c2;">Describe the scheduling capabilities of Field Service </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="174" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe resource and scheduling processes</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="174" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Describe asset management and customer assets</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="174" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Describe Connected Field Service for Dynamics 365</span></li>
</ul>
<h3 aria-level="2"> </h3>
<h3 aria-level="2">Explore the core capabilities of customer engagement apps in Dynamics 365 – 31 questions </h3>
<h4 aria-level="3"><span style="color: #0780c2;">Describe the foundations of customer engagement apps </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="175" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Describe use cases for customer engagement apps </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="175" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe Microsoft Power Platform as it relates to customer engagement apps</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="175" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe Microsoft Dataverse as the foundation for customer engagement apps</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="175" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Navigate to and within customer engagement apps </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p aria-level="3"> </p>
<h4 aria-level="3"><span style="color: #0780c2;">Describe shared activities and integration options in customer engagement apps </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="176" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Describe customers and activities </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="176" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Describe search criteria and filters</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="176" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Describe reporting capabilities including dashboards, charts, and views</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="176" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Describe Microsoft Teams integration</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="176" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Describe Microsoft Outlook integration</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="176" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Describe Microsoft Excel integration</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":276}"> </span></p>
<p><strong><span data-contrast="none">Notes:</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="122" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="122" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.</span></li>
</ul>
<p> </p>
<p> </p> <u><a target="_blank" href="https://docs.measureup.com/knowledgebase/system-requirements/">System Requirements</a></u>https://www.measureup.com/media/catalog/product/m/i/microsoft_mb-910_pt_1.png69.3instock9969.33029.7Microsoft151https://www.measureup.com/media/catalog/product/m/i/microsoft_mb-910_pt_1.png7712/measureup/measureup/Microsoft/measureup/Microsoft/Microsoft Technical/measureup/Microsoft/Microsoft Technical/Microsoft Practice Tests2021-07-22T07:13:17+0000