Microsoft Practice Test MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

Rating:
100% of 100
Only %1 left

The MB-910 practice test trains you in the basic use of Microsoft customer engagement applications.

Why should I take the MB-910 exam?

The MB-910 certification allows you to kickstart your career and get certified in the fundamental features and capabilities of Microsoft Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service. No prior knowledge of these customer engagement applications is needed prior to starting your preparation, although this would be beneficial. You will also learn about Microsoft Dataverse and Microsoft Power Platform in relation to these applications while preparing for this exam, as well as aspects of artificial intelligence and cloud concepts. Passing this exam will give you a good foundation of knowledge when it comes to Microsoft Dynamics 365.

The MB-910 practice test includes two different modes: certification and practice mode. Certification mode allows you to assess your knowledge and discover your weak areas, with practice mode allowing you to focus on the areas that need development.

Regular Price $99.00 As low as $69.30

Depending on the country of purchase, prices may be subject to VAT.

Are you familiar with the MeasureUp Pricing Plans?
Discover our Subscription Plans.

Questions: 120
Release Date: 07/2021 (Last Update: 11/2023)
Job Role: Business Owner, Business User, Functional Consultant, Student
Language: English

The MB-910 practice test contains 120 questions and covers the following objectives: 

 

Describe Dynamics 365 Customer Insights - Journeys – 21 questions 

Explore Customer Insights - Journeys 

  • Describe use cases for Customer Insights - Journeys  
  • Describe lead generation and qualification  
  • Describe use cases for marketing forms
  • Describe how to target customers by using segments and subscription lists
  • Describe email marketing
  • Describe customer journeys
  • Describe event management features and capabilities

 

Describe Customer Insights– Journeys related apps 

  • Describe use cases of and capabilities for Customer Insights - Data
  • Describe use cases of Customer Voice for Customer Insights - Journeys

 

Describe Dynamics 365 Sales – 21 questions  

Explore Sales  

  • Describe use cases for Dynamics 365 Sales
  • Describe leads and the process for qualifying leads
  • Describe the opportunity management process
  • Describe the quote lifecycle
  • Describe the order management and invoice management processes
  • Describe business process flows

 

Describe Sales capabilities and related apps  

  • Describe sales pipeline and forecasting concepts
  • Describe use cases for and capabilities of Sales Insights
  • Describe use cases for and capabilities of LinkedIn Sales Navigator
  • Describe use cases for the Dynamics 365 Sales mobile app

 

Describe Dynamics 365 Customer Service – 21 questions  

Explore Customer Service  

  • Describe use cases for Dynamics 365 Customer Service
  • Describe the functionality for workload management, including basic routing (basic queues), Unified Routing, and Agent Inbox
  • Describe Knowledge Management in Dynamics 365 Customer Service
  • Describe the case lifecycle including service-level agreements (SLAs) and entitlements  

 

Describe Customer Service capabilities and related apps  

  • Describe Omnichannel for Customer Service
  • Describe reporting and data visualization options in Dynamics 365 Customer Service
  • Describe Dynamics 365 Customer Voice use cases

 

Describe Dynamics 365 Field Service – 26 questions 

Explore Field Service  

  • Describe use cases for Dynamics 365 Field Service
  • Describe common field service processes  
  • Describe the work order lifecycle
  • Describe inspections in Dynamics 365 Field Service
  • Describe the Field Service mobile app  

 

Describe the scheduling capabilities of Field Service  

  • Describe resource and scheduling processes
  • Describe asset management and customer assets
  • Describe Connected Field Service for Dynamics 365

 

Explore the core capabilities of customer engagement apps in Dynamics 365 – 31 questions  

Describe the foundations of customer engagement apps  

  • Describe use cases for customer engagement apps  
  • Describe Microsoft Power Platform as it relates to customer engagement apps
  • Describe Microsoft Dataverse as the foundation for customer engagement apps
  • Navigate to and within customer engagement apps  

 

Describe shared activities and integration options in customer engagement apps  

  • Describe customers and activities  
  • Describe search criteria and filters
  • Describe reporting capabilities including dashboards, charts, and views
  • Describe Microsoft Teams integration
  • Describe Microsoft Outlook integration
  • Describe Microsoft Excel integration 

 

Notes: 

  • The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam. 
  • Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

 

 

System Requirements

A practice test is an informal exam that simulates the actual test and helps to prepare you better for what to expect on the real exam. A MeasureUp practice test contains around 150 questions covering the exam objective domains. In a MeasureUp practice test there are two specific test modes to prepare students for their certification:Certification Mode and Practice Mode.

  • The Practice Mode allows learners to highly customize their testing environment. They may select how many questions they want to include in their assessment, the maximum time to finish the test, the possibility to randomize the question order, and how and which questions will be shown in the test.
  • The Certification Mode simulates the actual testing environment users will encounter when taking a certification exam. They are timed assessments and do not allow users to request the answers and explanations to questions until after the test.

 

How does it work?

Why not take a look at our video to see exactly how MeasureUp’s practice tests work?

 

 

Why should you trust MeasureUp over free Learning material?

MeasureUp Free learning material
  • A greater number of questions, so more potential for learning.
  • A small number of questions to introduce the exam.
  • Detailed explanations with online references of correct and incorrect answers.
  • Brief or no explanations of both correct and incorrect answer options.
  • A total of fourteen different question types.
  • Limited question types compared to the exam. 
  • Customize the test based on your needs. Certification & Practice Mode.
  • Just one type of assessment, without customization options and without a time countdown.

 

Will studying with a MeasureUp practice test improve my chances of passing at the first attempt?

Yes. MeasureUp's practice tests have been specially designed to help you both save time and pass at the first attempt. The test is fully customizable, allowing you to discover and focus on your weak areas. This makes the learning process quicker and smoother. Also, as the style, objectives, question type, and difficulty are the same as those found on the official exam, you can be sure that when you pass the practice test twice in Certification Mode, you are exam ready.

 

What can I expect to earn if I pass the MB-910 exam?

On passing the MB-910 exam, and obtaining a job as a junior business analyst, you can expect to earn a salary in the United States of approximately $80,000. 

Source: Nigel Franks International.

Continue growing with MeasureUp’s learning material. Explore the Business applications learning path. 

 

greenArrowFundamentals 

TickMB-920: Microsoft Dynamics 365 Fundamentals (ERP) 

TickPL-900: Microsoft Power Platform Fundamentals 

 

OrangeArrowRole-based 

TickMB-210: Microsoft Dynamics 365 Sales Functional Consultant 

TickMB-220: Microsoft Dynamics 365 Marketing Functional Consultant 

TickMB-230: Microsoft Dynamics 365 Customer Service Functional Consultant 

TickMB-240: Microsoft Dynamics 365 Field Service Functional Consultant 

TickMB-300: Microsoft Dynamics 365: Core Finance and Operations

TickMB-310: Microsoft Dynamics 365 Finance Functional Consultant

CubeBundle (MB-300 + MB-310): Microsoft Certified Dynamics 365 Finance Functional Consultant Associate

TickMB-330: Microsoft Dynamics 365 Supply Chain Management Functional Consultant

CubeBundle (MB-300 + MB-330): Microsoft Dynamics 365 Supply Chain Management Functional Consultant Associate

TickMB-500: Microsoft Dynamics 365 Finance and Operations Apps Developer

TickMB-700: Microsoft Dynamics 365 Finance and Operations Apps Solution Architect

TickMB-800: Microsoft Dynamics 365 Business Central Functional Consultant 

TickPL-100: Microsoft Power Platform App Maker

TickPL-200: Microsoft Power Platform Functional Consultant

TickPL-300: Microsoft Power BI Data Analyst

TickPL-400: Microsoft Power Platform Developer 

TickPL-500: Microsoft Power Automate RPA Developer 

TickPL-600: Microsoft Power Platform Solution Architect

CubeBundle (PL-200 + PL-600): Power Platform Expert

CubeBundle (PL-400 + PL-600): Power Platform Dev and Architect

 

redArrowSpecialty 

TickMB-260: Microsoft Customer Data Platform Specialist 

 

Only registered users can write reviews. Please Sign in or create an account

MB-910 PRACTICE TEST 

Why should you use our MB-910 practice test? 

The MeasureUp MB-910 practice test is the most realistic simulation of the actual certification exam on the market, giving you the perfect opportunity to pass the official MB-910 exam on your first try. With MeasureUp's Test Pass Guarantee, you can be sure of success as we will issue you a full refund if you do not pass. The MB-910 practice test has been created by leading experts in the field of configuring Business Central in Microsoft Dynamics 365.

 

Why should you trust MB-910 Practice Test from MeasureUp over free learning material? 

The MeasureUp MB-910 practice test has many benefits over free learning material, including: 

  • A higher number of questions, so more opportunities to learn. 
  • Detailed explanations with online references of correct and incorrect answers. 
  • A total of fourteen different question types, recreating the look and feel of the real exam. 
  • Customizable based on your needs. Certification & Practice Modes. 
  • Test Pass Guarantee. 
  • Written, reviewed, and edited by experts. 

 

How to use the MB-910 Practice Test? 

You use the MB-910 practice test in either certification or practice mode. Practice mode gives you the possibility to evaluate your knowledge and discover your weaker areas, and the second allows you to focus on these areas, thereby making sure you spend your time wisely. First, we recommend you take the MB-910 practice test in certification mode. By analyzing the generated report on completing the test, you will get a helpful summary of which areas require further attention. You should then take the test in practice mode in order to develop those areas. Once you are confident you have improved your knowledge in these areas, you can re-take the test in certification mode and, on passing twice in a row with a score of 90%, you know you are exam ready!

 

MB-910 CERTIFICATION EXAM 

What is the MB-910?  

The MB-910 certification exam is also known as Microsoft Dynamics 365 Fundamentals customer relationship management (CRM) and allows you to validate your understanding of the core customer engagement capabilities of Dynamics 365. 

 

Is the MB-910 exam hard?

The MB-910 exam is a Fundamentals-level exam, and therefore does not require prior hands-on experience or knowledge and is intended to provide you with the building blocks in terms of your understanding of Dynamics 365.

 

How can I pass the MB-910 certification exam? 

  • Analyze the MB-910 exam domains carefully. 
  • Create a study plan for your preparation. 
  • Enroll for the MeasureUp practice tests. Our practice tests emulate the actual exam in terms of style, format, skill sets, question structure, and level of difficulty, and can be taken in two different formats: practice mode and certification mode. 
  • Practice, practice, practice! After looking at all the questions available in the test, checking the correct answers, reviewing the explanations regarding all the different answer options, and consulting the carefully chosen references, it is now time to use the test’s Certification Mode. This is the most similar experience you’ll get to the real exam. And when you pass the Certification Mode twice consecutively with a score of 90% or more, you know you are… Exam ready!

 

How many questions are there in the MB-910 exam? 

Typically, in Fundamentals exams such as the MB-910 there are approximately 40 questions.

 

Is MB-910 certification worth it?  

If you are interested in expanding your horizons regarding understanding business operations using Dynamics 365 and making yourself a more employable professional with practical skills useful for a range of organizations, then the MB-910 certification exam would be a good place to start.