The MB-240 practice test trains youinhow to implement Microsoft Dynamics 365 Field Service.
Why should I take the MB-240 exam?
The MB-240 certification allows you to kickstart your career by getting certified in your knowledge of implementing thefeatures and capabilities of Microsoft Dynamics 365 Field Service. These features help frontline workers to serve customers in their locations. Specifically, knowing how to use the Field Service application can help you to organize and track resolution of customer issues, schedule onsite visits when it is convenient for the customer, improve first-time fix rate, and much more. Passing the MB-240 exam will earn you the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification.
The MB-240 practice test includes two different modes: certification and practice mode. Certification mode allows you to assess your knowledge and discover your weak areas, with practice mode allowing you to focus on the areas that need development.
The MB-240 practice test contains 173 questions and covers the following objectives:
Configure field service applications – 37 questions
Define and configure core field service components
Define and configure key required security roles
Configure territories, postal codes and organizational units
Configure characteristics and proficiency models
Implement resource roles and categories
Enable conditional Field Service settings
Enable Microsoft Teams Integration
Configure product and service pricing
Define required product and service types
Configure minimum charge amounts and durations
Determine how pricing rules affect the price that is applied to a product on a work order
Associate products and services with price lists
Define tax codes
Configure bookable resources
Manage bookable resources
Configure geocoding
Define start and end locations for resources
Determine the types of addresses to use
Configure pay types and rates
Configure working hours and working hour templates
Manage time off requests
Enable technician time tracking
Schedule multiple resources
Determine the types of resources required
Describe use cases for resource pools, crews, and Requirement groups
Define Requirement groups and Requirement group templates
Set up resource pools and crews
Integrate other tools with Dynamics 365 Field Service
Implement Dynamics 365 Remote Assist for use with Dynamics 365 Field Service
Configure and use Dynamics 365 Remote Assist one-time call
Use Dynamics 365 Guides with work orders
Create and configure field service visualizations
Configure dashboards
Design and create field service charts
Design reports by using the Report wizard.
Design, create, and share Power BI reports and dashboards
Understand the key Field Service Analytics and Insights work order summary metrics
Manage work orders – 43 questions
Describe the work order lifecycle
Configure work orders, work order types, and work order resolutions
Configure work order lifecycle stages
Configure booking status and work order status values
Configure uses and capabilities for billing accounts, service accounts, and functional locations
Create and manage work orders
Create a work order
Add status and sub-status information to a work order
Organize work orders and resources by geography
Associate a work order with a price list, Service Level Agreement, and entitlement
Close a work order
Collaborate on work orders by using Microsoft Teams
Prepare work order summary reports
Configure work order resolutions
Manage incidents
Configure incident types and suggestions
Assign requirement group templates to incident types
Add service tasks to incidents
Add products and services to incidents
Create and manage agreements
Determine when to use agreements
Define and configure agreement preferences and settings
Configure automatic generation of work orders
Configure booking preferences
Configure agreement invoicing
Create entitlements for agreements
Manage inspections
Create inspections and ad hoc inspections
Associate inspections with work orders and customer assets
Describe use cases for analyzing results of inspections
Create inspection templates
Schedule and dispatch work orders – 36 questions
Manage scheduling options
Schedule work orders using the schedule board and schedule assistant
Determine when to use each scheduling option
Implement the schedule boards
Describe use cases for multiple schedule boards
Configure schedule boards
Customize schedule board
Manage schedule boards
Describe use cases for multiple schedule boards
Configure schedule boards
Customize a schedule board
Implement the schedule assistant
Apply constraints to resource queries
Filter data
Specify a search radius
Troubleshoot the schedule assistant
Configure Universal Resource Scheduling
Describe use cases for Universal Resource Scheduling
Describe the role of resource requirements in scheduling
Enable scheduling for a table
Configure geocoding for a custom table
Manage work hours calendar for requirements
Describe booking timestamps, booking journals, and actuals
Manage the Dynamics 365 field service mobile app – 16 questions
Describe the capabilities of the mobile app
Deploy the mobile app
Complete work orders
Service and maintain customer assets
Set up the mobile app
Configure security roles
Customize the mobile app including forms, views, pages, and site maps
Enable and configure location tracking and geofencing
Configure offline profiles and synchronization features
Configure deep linking
Configure push notification
Configure barcode features
Manage inventory and purchasing – 15 questions
Manage inventory and warehouses
Set up inventory and warehouses
View product inventory
Adjust inventory levels
Transfer inventory between warehouses
Manually update inventory by using inventory journals
Manage purchasing and product returns
Determine the purchase order process
Create purchase orders
Create a list of receivable products for a purchase order
Determine product return options
Create return merchandise authorizations (RMAs)
Create return to vendor (RTV) transactions
Finalize returns
Manage Connected Field Service and customer assets – 14 questions
Implement Connected Field Service
Describe IoT deployment options
Identify use cases for Connected Field Service
Manage and associate IoT devices
Configure security roles for Connected Field Service
Define and configure customer assets
Describe uses for customer assets
Create and manage customer assets
Configure products to enable automatic creation of customer assets
Associate work orders with customer assets
Create child assets
Configure 3D asset models
Define functional locations
Implement Microsoft Power Platform – 6 questions
Configure model-driven apps
Create and configure forms
Create and configure views
Configure site maps
Create custom apps and automation
Create task-specific canvas apps and custom pages
Embed apps in Dynamics 365 Field Service
Use custom Power Automate cloud flows to automate tasks and enhance Field Service
Manage customer experiences – 6 questions
Configure Microsoft Power Pages
Configure Field Service customer experience portal
Configure self-service scheduling
Configure pre-built Power Automate flows
Track technician location
Capture customer feedback by using Customer Voice
Create a survey
Trigger distribution of a survey
Apply formatting and branding to a survey
Describe and analyze survey results including CSAT and Net Promoter Score (NPS)
Describe survey elements including question types
Notes:
The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.
Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.
A practice test is an informal exam that simulates the actual test and helps to prepare you better for what to expect on the real exam. A MeasureUp practice test contains around 150 questions covering the exam objective domains. In a MeasureUp practice test there are two specific test modes to prepare students for their certification:Certification Mode and Practice Mode.
The Practice Modeallows learners to highly customize their testing environment. They may select how many questions they want to include in their assessment, the maximum time to finish the test, the possibility to randomize the question order, and how and which questions will be shown in the test.
The Certification Mode simulates the actual testing environment users will encounter when taking a certification exam. They are timed assessments and do not allow users to request the answers and explanations to questions until after the test.
How does it work?
Why not take a look at our video to see exactly how MeasureUp’s practice tests work?
Why should you trust MeasureUp over free Learning material?
MeasureUp
Free learning material
A greater number of questions, so more potential for learning.
A small number of questions to introduce the exam.
Detailed explanations with online references of correct and incorrect answers.
Brief or no explanations of both correct and incorrect answer options.
A total of fourteen different question types.
Limited question types compared to the exam.
Customize the test based on your needs. Certification & Practice Mode.
Just one type of assessment, without customization options and without a time countdown.
Will studying with a MeasureUp practice test improve my chances of passing at the first attempt?
Yes. MeasureUp's practice tests have been speciallydesigned to help you both save time and pass at the first attempt. The test is fully customizable, allowing you to discover and focus on your weak areas. This makes the learning process quicker and smoother. Also, as the style, objectives, question type, and difficulty are the same as those found on the official exam, you can be sure that when you pass the practice test twice in Certification Mode, you are examready.
What can I expect to earn if I pass the MB-240 exam?
On passing the MB-240 exam and obtaining a job as a mid-levelfunctional consultant, you can expect to earn a salary in the United States of approximately $125,000.
Source: Nigel Franks International.
Continue growing with MeasureUp’s learning material. Explore the Business applications learning path.
The MeasureUpMB-240 practice test is the most realistic simulation of the actual certification exam on the market, giving you the perfect opportunity to pass the official MB-240examon your first try. With MeasureUp'sTest Pass Guarantee, you can be sure of success as we willissue you a full refundif you do not pass.The MB-240 practice test has been created by leading experts in the field of configuring Field Servicein Microsoft Dynamics 365.
Why should you trust MB-240 Practice Test from MeasureUp over free learning material?
The MeasureUp MB-240 practice test has many benefits over free learning material, such as:
More questions, so more opportunities to learn.
Detailed explanations with online references for both correct and incorrect option choices.
A total of fourteen different question types, replicating the look and feel of the real exam.
Customizable based on your preferences. Certification & Practice Modes.
Test Pass Guarantee.
Written, reviewed, and edited by experts.
Will the questions be the same as the actual exam?
Although the questions will emulate the official exam’s questions in terms of style, content, level of difficulty, for reasons of copyright they will not be identical. This will allow you to fully understand the content you are studying so that, no matter how the questions are focused, you can be confident you are covering the same material and that you will have no problem in passing the exam.
How to use the MB-240 Practice Test?
You can use the MB-240 practice test in either certification or practice mode. Practice mode enables you to evaluate your knowledge and discover your weaker areas, and the second allows you to focus on these areas, therebymaking sure you spend your time in an effective manner. First, we recommend you take the MB-240 practice test in certification mode. By analyzing the generated report on completing the test, you will get a helpful summary of which areas require further attention. You should then take the test in practice mode in order to develop those areas. Once you can be sure you have improved your knowledge in these areas, you can re-take the test in certification mode and, on passing twice in a rowwith a score of 90%, you know you are exam ready!
MB-240 CERTIFICATION EXAM
What is MB-240?
The MB-240 exam validates your ability to configure Microsoft Dynamics 365 Field Service to help organizations deliver onsite service to customer locations.
How can I pass the MB-240 certification exam?
Review the exam objective domains carefully.
Create your study plan for your preparation.
Sign up for the MeasureUp practice tests.Our practice tests emulate the actual exam in terms of style, format, skill sets, question structure, and level of difficulty, and can be taken in two different formats:practice mode and certification mode.
Practice, practice, practice!After looking at all the questions available in the test, checking the correct answers, reviewing the explanations regarding all the different answer options, and consulting the carefully chosen references, it is now time to use the test’s Certification Mode. This is the next best thing you’ll get to the real exam. And when you pass the Certification Mode twice in a row with a score of 90% or more, you know you are… Exam ready!
How many questions are therein theMB-240 exam?
There are approximately 45-50 questions in the MB-240 exam.
How difficult is MB-240?
The MB-240 exam is one of Microsoft’s Associate exams, and so is of moderate difficulty.
Is the MB-240 worth it?
Microsoft certifications are internationally recognized certifications that provide employers with a level of assurance in terms of a candidate’s up-to-date skills and knowledge.
https://www.measureup.com/microsoft-practice-test-mb-240-microsoft-dynamics-365-field-service.html6977Microsoft Practice Test MB-240: Microsoft Dynamics 365 Field Service Functional Consultant<b>Questions:</b> 173 <br><b>Release Date:</b> 08/2020 (Last Update: 12/2022) <br><b>Job Role:</b> Functional Consultant <br><b>Language:</b> English <br><br><p><span data-contrast="none">The MB-240 practice test contains 173 questions and covers the following objectives:</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":276}"> </span></p>
<h3 aria-level="1">Configure field service applications – 37 questions </h3>
<h4 aria-level="2"><span style="color: #0780c2;" data-contrast="none">Define and configure core field service components </span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="181" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Define and configure key required security roles</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="181" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Configure territories, postal codes and organizational units</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="181" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Configure characteristics and proficiency models</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="181" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Implement resource roles and categories</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="181" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Enable conditional Field Service settings </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="181" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Enable Microsoft Teams Integration</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<h4> </h4>
<h4><span style="color: #0780c2;">Configure product and service pricing </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="182" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Define required product and service types </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="182" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Configure minimum charge amounts and durations</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="182" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Determine how pricing rules affect the price that is applied to a product on a work order </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="182" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Associate products and services with price lists</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="182" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Define tax codes</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<h4> </h4>
<h4><span style="color: #0780c2;">Configure bookable resources </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="183" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Manage bookable resources</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="183" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Configure geocoding</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="183" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Define start and end locations for resources</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="183" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Determine the types of addresses to use </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="183" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Configure pay types and rates </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="183" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Configure working hours and working hour templates </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="183" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Manage time off requests </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="183" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Enable technician time tracking </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<h4> </h4>
<h4><span style="color: #0780c2;">Schedule multiple resources </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="184" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Determine the types of resources required </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="184" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Describe use cases for resource pools, crews, and Requirement groups </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="184" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Define Requirement groups and Requirement group templates </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="184" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Set up resource pools and crews</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p aria-level="2"> </p>
<h4 aria-level="2"><span style="color: #0780c2;">Integrate other tools with Dynamics 365 Field Service </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="185" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Implement Dynamics 365 Remote Assist for use with Dynamics 365 Field Service </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="185" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Configure and use Dynamics 365 Remote Assist one-time call </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="185" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Use Dynamics 365 Guides with work orders </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<h4 aria-level="2"> </h4>
<h4 aria-level="2"><span style="color: #0780c2;">Create and configure field service visualizations </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="186" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Configure dashboards </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="186" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Design and create field service charts </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="186" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Design reports by using the Report wizard. </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="186" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Design, create, and share Power BI reports and dashboards </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="186" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Understand the key Field Service Analytics and Insights work order summary metrics </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<h3> </h3>
<h3>Manage work orders – 43 questions </h3>
<h4><span style="color: #0780c2;">Describe the work order lifecycle </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="187" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Configure work orders, work order types, and work order resolutions</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="187" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Configure work order lifecycle stages</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="187" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Configure booking status and work order status values</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="187" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Configure uses and capabilities for billing accounts, service accounts, and functional locations </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p aria-level="2"> </p>
<h4 aria-level="2"><span style="color: #0780c2;">Create and manage work orders </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="188" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Create a work order</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="188" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Add status and sub-status information to a work order</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="188" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Organize work orders and resources by geography</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="188" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Associate a work order with a price list, Service Level Agreement, and entitlement</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="188" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Close a work order</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="188" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Collaborate on work orders by using Microsoft Teams </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="188" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Prepare work order summary reports </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="188" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Configure work order resolutions</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p> </p>
<h4><span style="color: #0780c2;">Manage incidents </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="189" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Configure incident types and suggestions</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="189" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Assign requirement group templates to incident types </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="189" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Add service tasks to incidents</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="189" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Add products and services to incidents</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p aria-level="2"> </p>
<h4 aria-level="2"><span style="color: #0780c2;">Create and manage agreements </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="190" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Determine when to use agreements </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="190" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Define and configure agreement preferences and settings </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="190" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Configure automatic generation of work orders </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="190" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Configure booking preferences </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="190" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Configure agreement invoicing </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="190" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Create entitlements for agreements</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p> </p>
<h4><span style="color: #0780c2;">Manage inspections </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="191" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Create inspections and ad hoc inspections </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="191" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Associate inspections with work orders and customer assets </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="191" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Describe use cases for analyzing results of inspections </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="191" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Create inspection templates </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></p>
<h3>Schedule and dispatch work orders – 36 questions </h3>
<h4 aria-level="2"><span style="color: #0780c2;">Manage scheduling options </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="192" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Schedule work orders using the schedule board and schedule assistant</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="192" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Determine when to use each scheduling option</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p aria-level="2"> </p>
<h4 aria-level="2"><span style="color: #0780c2;">Implement the schedule boards </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="193" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Describe use cases for multiple schedule boards </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="193" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Configure schedule boards</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="193" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Customize schedule board</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p> </p>
<h4><span style="color: #0780c2;">Manage schedule boards </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="194" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Describe use cases for multiple schedule boards </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="194" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Configure schedule boards</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="194" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Customize a schedule board</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p> </p>
<h4><span style="color: #0780c2;">Implement the schedule assistant </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="195" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Apply constraints to resource queries</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="195" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Filter data</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="195" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Specify a search radius</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="195" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Troubleshoot the schedule assistant</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p> </p>
<h4><span style="color: #0780c2;">Configure Universal Resource Scheduling </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="197" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Describe use cases for Universal Resource Scheduling </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="197" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Describe the role of resource requirements in scheduling </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="197" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Enable scheduling for a table </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="197" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Configure geocoding for a custom table </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="197" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Manage work hours calendar for requirements </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="197" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Describe booking timestamps, booking journals, and actuals</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<h3> </h3>
<h3>Manage the Dynamics 365 field service mobile app – 16 questions </h3>
<h4><span style="color: #0780c2;">Describe the capabilities of the mobile app </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="198" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Deploy the mobile app </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="198" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Complete work orders </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="198" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Service and maintain customer assets </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p aria-level="2"> </p>
<h4 aria-level="2"><span style="color: #0780c2;">Set up the mobile app </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="199" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Configure security roles </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="199" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Customize the mobile app including forms, views, pages, and site maps </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="199" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Enable and configure location tracking and geofencing </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="199" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Configure offline profiles and synchronization features </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="199" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Configure deep linking </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="199" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Configure push notification </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="199" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Configure barcode features</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></p>
<h3>Manage inventory and purchasing – 15 questions </h3>
<h4><span style="color: #0780c2;">Manage inventory and warehouses </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="200" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Set up inventory and warehouses</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="200" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">View product inventory</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="200" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Adjust inventory levels</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="200" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Transfer inventory between warehouses</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="200" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Manually update inventory by using inventory journals </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<h4> </h4>
<h4><span style="color: #0780c2;">Manage purchasing and product returns </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="201" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Determine the purchase order process</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="201" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Create purchase orders</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="201" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Create a list of receivable products for a purchase order</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="201" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Determine product return options</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="201" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Create return merchandise authorizations (RMAs)</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="201" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Create return to vendor (RTV) transactions </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="201" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Finalize returns</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<h3> </h3>
<h3>Manage Connected Field Service and customer assets – 14 questions </h3>
<h4><span style="color: #0780c2;">Implement Connected Field Service </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="202" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Describe IoT deployment options </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="202" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Identify use cases for Connected Field Service </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="202" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Manage and associate IoT devices </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="202" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Configure security roles for Connected Field Service</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></p>
<h4><span style="color: #0780c2;">Define and configure customer assets </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="203" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Describe uses for customer assets </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="203" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Create and manage customer assets</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="203" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Configure products to enable automatic creation of customer assets</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="203" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Associate work orders with customer assets</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="203" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Create child assets</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="203" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Configure 3D asset models </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="203" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Define functional locations </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></p>
<h3>Implement Microsoft Power Platform – 6 questions </h3>
<h4><span style="color: #0780c2;">Configure model-driven apps </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="204" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Create and configure forms </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="204" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Create and configure views </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="204" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Configure site maps</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<h4> </h4>
<h4><span style="color: #0780c2;">Create custom apps and automation </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="205" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Create task-specific canvas apps and custom pages </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="205" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Embed apps in Dynamics 365 Field Service </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="205" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Use custom Power Automate cloud flows to automate tasks and enhance Field Service</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></p>
<h3>Manage customer experiences – 6 questions </h3>
<h4><span style="color: #0780c2;">Configure Microsoft Power Pages </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="206" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Configure Field Service customer experience portal </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="206" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Configure self-service scheduling </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="206" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Configure pre-built Power Automate flows</span> <span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="206" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Track technician location</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<h4> </h4>
<h4><span style="color: #0780c2;">Capture customer feedback by using Customer Voice </span></h4>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="207" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Create a survey</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="207" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Trigger distribution of a survey </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="207" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Apply formatting and branding to a survey </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="207" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Describe and analyze survey results including CSAT and Net Promoter Score (NPS) </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="207" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Describe survey elements including question types</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></li>
</ul>
<p><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":160,"335559740":257}"> </span></p>
<p><strong><span data-contrast="none">Notes:</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="122" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="122" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.</span></li>
</ul>
<p> </p>
<p> </p> <u><a target="_blank" href="https://docs.measureup.com/knowledgebase/system-requirements/">System Requirements</a></u>https://www.measureup.com/media/catalog/product/m/i/microsoft_mb-240_pt_1.png69.3instock9969.33029.7Microsoft000https://www.measureup.com/media/catalog/product/m/i/microsoft_mb-240_pt_1.png6987/measureup/measureup/Microsoft/measureup/Microsoft/Microsoft Technical/measureup/Microsoft/Microsoft Technical/Microsoft Practice Tests2020-08-05T14:20:17+0000
Fundamentals 
MB-920: Microsoft Dynamics 365 Fundamentals (ERP) 
Role-based 
Bundle (MB-300 + MB-310): Microsoft Certified Dynamics 365 Finance Functional Consultant Associate
Specialty 
