Cert Kit 70-685: Pro: Windows 7, Enterprise Desktop Support Technician

Cert Toolkit
In-depth e-learning content includes 365-day online access to exam quizzes, tips and information, and online coaching/mentoring from certified professionals who know how to pass the exam. Includes Microsoft Official MeasureUp practice test!
$319.00


This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments.

The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.

This course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.

By the course’s end, students will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities.

Additionally, students will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment:

  • Startup
  • Group Policy
  • Hardware and device driver
  • Performance
  • Network connectivity
  • Remote connectivity
  • User profile and logon
  • Security
  • Applications
  • Audience profile

The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support.

The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.

EDSTs are experienced IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues.

EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues.

They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints.

EDSTs are primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required.

EDSTs have used previous versions of Microsoft Windows desktop operating systems and may have experience with Microsoft Windows Server operating systems.

Their job requires them to keep their skills and knowledge current with new versions and updates of technology as defined by the business environment.

They use EMS/PowerShell scripts for routine tasks and bulk operations.

They conduct most server management tasks remotely by using Terminal Server or other administration tools installed on their local workstations.

Who should take this exam?

Candidates for this exam support end users who run Microsoft Windows 7 in a corporate environment.

They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.

Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop.

They should have a working knowledge of operating in an Active Directory domain environment.

A Microsoft Official MeasureUp practice test and online mentoring are included in this Cert Toolkit!

Why Choose MeasureUp Practice Tests?

Quality test content is extremely important to us so that you will be prepared on exam day. We ensure that all objectives of the exam are covered in depth so you'll be ready for any question on the exam. Our practice tests are written by industry experts in the subject matter. They work closely with certification providers to understand the exam objectives, participate in beta testing and take the exam themselves before creating new practice tests. MeasureUp's quality content and innovative technology have earned the prestigious credential of Microsoft Official Practice Test and is the Official VMware Practice Test.

  • Online performance-based simulations give hands on work environment experience
  • Practice test experience prepares you for the real exam and builds your knowledge of exam objectives
  • All question types found on the vendor exam are included in your practice test
  • Detailed explanations for both correct and distractor answers reinforce the material
  • Practice Mode covers all objectives ensuring topics are covered
  • Certification Mode (timed) prepares you “exam taking” conditions
  • Instant, drill-down score reports tell you exactly the areas to focus on
  • Additional related Web references included

Online Requirements

Platform System Requirements

Platform

Operating System

Browser

Chrome 39

Firefox 34

Internet Explorer 10 and 11

Safari 8

Microsoft Edge

PC

W7 x86

x

x

x

W7 x64

x

x

x

W8.1 x86

x

x

x

W8.1 x64

x

x

x

W10 x86

x

x

x

x

W10 x64

x

x

x

x

LINUX

Linux x64

x

x

Linux x86

x

x

MAC

OSX 10.9

x

x

x

OSX 10.10

x

x

x

SURFACE PRO

Windows 8

x

x

x

Windows 10

x

x

x

x

Platform

Operating System

Browser

Safari 8

Android

Chrome 39

Internet Explorer RT

Internet Explorer 11

IPAD*

IOS 8

x

x

IPHONE 5 or higher*

IOS 8

x

x

IOS PHONE 4*

IOS 7

x

x

ANDROID TABLET*

4.0 or higher

x

x

ANDROID PHONE*

4.0 or higher

x

x

LUMIA 920 or higher*

Windows Phone 8.1

x

SURFACE

Windows RT

 

 

 

x

 


* Online use only with these devices

Download Requirements

Download System Requirements


Windows XP SP3

Windows 7

Windows 8.1

Windows 10

LINUX 32 bits

MAC OSX 10.9 and 10.10

MOS Practice Tests

Software requirements

  • Microsoft Office 2016 is required in order to complete the Live in the app practice.
  • Adobe Reader or similar is required.
  • Operating System needs to be Windows 8 or Windows 10.
  • Browser options are Internet Explorer 10+, Mozilla Firefox or Google Chrome.
  • .NET version: .NET 3.5 required. Some features may also require .NET 4.0, 4.5, or 4.6 CLR to be installed.

Hardware requirements

  • Processor: 1 gigahertz (GHz) or faster x32-bit or x64-bit processor with SSE2 instruction set.
  • Memory: 2 GB RAM.
  • Minimum hard disk space available: 300 Mb
  • Internet Connection.

Test-Pass Guarantee

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Bring your hands-on experience in the technology you are testing for, and follow these easy practice steps to get ready:

Test-Pass Guarantee

If you follow this certification preparation method and fail the corresponding vendor exam twice within 90 days of your practice test purchase, we’ll give you a full refund of the practice test price which you originally purchased on www.measureup.com.

For complete details of our Test-Pass Guarantee, visit our “Guarantee” page on this site: https://www.measureup.com/practice-test-pass-guarantee