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Troubleshooting
By the end of this chapter, you should be able to execute the following test objectives relating to troubleshooting a Windows NT Workstation 4.0:
- Choose the appropriate course of action to take when the boot process fails
- Choose the appropriate course of action to take when a print job fails
- Choose the appropriate course of action to take when the installation process fails
- Choose the appropriate course of action to take when an application fails
- Choose the appropriate course of action to take when a user cannot access a resource
- Modify the Registry using the appropriate tool
- Implement advanced techniques to resolve various problems
The modern digital computer contains numerous components that interact with each other: both hardware and software. The potential for malfunctions, poorly performing systems, and general system failure always exists. The key to successful troubleshooting is to isolate the component or module responsible for the trouble, fix or modify the problem, and test the results. Often the issue at hand isn’t easily isolated, and may not arise out of one simple factor. Catastrophic failure is the easiest problem to fix, because the problem is always there to be analyzed. It is the intermittent problems that are the most troublesome, and challenging.
The best weapon that any professional can have in his or her ar-senal when attempting to troubleshoot a system problem is the knowledge of how the underlying system is supposed to work. With that knowledge, and using the various diagnostic tools that Microsoft includes with Windows NT Workstation 4.0, you can fix many, if not most of the common problems you encounter.
This chapter builds on the information that you learned about in Chapter 6, “Monitoring and Optimization,” using many of the same tools and techniques. The basic difference between the information presented in that chapter, and in this one is that problems discussed in this chapter are essentially showstoppers that require a solution before your client can proceed with additional work.
Further Information